Pauline Macharia

Global Executive | Customer Experience | Strategy | Digital Transformation | Women Leadership | God Loving

[Pauline Macharia @PaulineWM]

Customer Love isn’t just about meeting expectations—it’s about building deep emotional connections that turn customers into loyal advocates.

Wishing you a day filled with appreciation, connection, and lasting impact.
#CustomerLove
#CustomerExperience
#LeadershipExperience

[Pauline Macharia @PaulineWM]

Emotional intelligence in elevating customer experience is a very intriguing topic to explore. Self awareness drives self - management, which flows into the different relationships we have.
#reimagineplus
#CustomerObsession
#leadershipsummit
#digitaltransformation

[Pauline Macharia @PaulineWM]

Kicked off the Customer with Experience (CX) Summit.
Very intriguing conversations on customer centric innovation and how digital transformation is playing a major role in customer experience.
#CustomerExperience
#Reimagineplus
#digital transformation
#LeadershipSummit

[NBS Television @nbstv]

Unlock the Secrets to Leadership Success

Get ready to meet an exceptional lineup of visionary speakers at the Elevating Customer Obsession Leadership Summit! From seasoned industry giants to trailblazing innovators, this event offers unmatched expertise, practical strategies, and game-changing insights for leaders at every level.

This summit is tailored for:
✨ Emerging Leaders eager to inspire teams and drive impactful careers.
✨ Entrepreneurs & Business Owners seeking to scale with purpose and achieve sustainable success.
✨ Corporate Executives ready to revolutionize customer experiences and fuel organizational excellence.

📅 : 27th–28th November 2024
📍 : Karen Country Club, Nairobi
💰 : Kshs 45,000
Group Package: Kshs 180K

📌 Register here: https://t.co/rGT8nGKukA

📲 Paybill Number: 303030 | Account Number: 4328#Your Name

Don’t miss this transformative opportunity to reshape the way you lead, innovate, and deliver value. Together, we’ll redefine what it means to lead with customer obsession.

#CXLeadership2024 #NBSUpdates

[NBS Television @nbstv]

Ready to elevate your customer experience game? Join us at the Elevating Customer Obsession Leadership Summit, 27-28 November in Nairobi! Gain insights from industry leaders.

#CXLeadership2024 #CustomerExperience #NBSUpdates

[Pauline Macharia @PaulineWM]

Are you ready to unlock the secret to leading with Customer Obsession and drive real transformation? Don’t miss the Elevating Customer Obsession Leadership Summit 2024 for CxOs, execs & leaders!

🗓️ 27th-28th Nov
https://t.co/6jEPLw2EYW
#leadership @icx_kenya

[Pauline Macharia @PaulineWM]

#NewProfilePic

[Pauline Macharia @PaulineWM]

Honored to Chair Digital Frontiers Kenya 2024! Empowering Kenya’s digital future by uniting visionaries, industry leaders, and tech innovators. Join us to explore insights, real-world success stories, and forge invaluable connections. #DigitalFrontiersKenya #TechInnovation #Kenya

[KUTV Kenya @kutv_kenya]

On the lounge now is Pauline Macharia, a thought leader and international speaker, who is here to create awareness on importance of customer experience
@PaulineWM
@richard_okenye
#biasharatuesday
#kutvkenya

[Pauline Macharia @PaulineWM]

@CEOEastAfrica @sylmulinge @mtnug Congratulations on anniversary @sylmulinge

[ICX Kenya @icx_kenya]

Engaging audience at the #ICXCEOBreakfast #DrivingCXAgility

[ICX Kenya @icx_kenya]

"Customer Experience is a catalyst for business success. It is the gamechanger!!" ~ Joseph Choge, Board Chairman ~ ICX Kenya
Group Managing Director, Unga Group PLC. #ICXCEOBreakfast #DrivingCXAgility

[ICX Kenya @icx_kenya]

Power-packed panel session at the #ICXCEOBreakfast with Peter Njonjo, Ashok Shah, Joachim Westerveld & Mary Nyachae. #DrivingCXAgility
@nhifkenya @TwigaFoods @biofoodske @APAInsuranceKE

[ICX Kenya @icx_kenya]

"#CX should be part of an organisational culture which evokes continuous engagement within the organisation, fueling strategic decisions." ~ Ashok Shah, Group CEO, APA Apollo Group #ICXCEOBreakfast #DrivingCXAgility

[ICX Kenya @icx_kenya]

The phenomenal and very vibrant Angela Rarieya moderating the #ICXCEOBreakfast #DrivingCXAgility @angelararieya

[APA Insurance KE @APAInsuranceKE]

“Customer centricity is now an important Mantra.” - Ashok Shah

#ICXCEOBreakfast #DrivingCXAgility
#InsightsfromAshokShah
#APAInsuringHappiness

[ICX Kenya @icx_kenya]

Captains and CX Champions at the #ICXCEOBreakfast #DrivingCXAgility

[Pauline Macharia @PaulineWM]

Great conversations this morning with CEOs and CX Experts - Customer Experience as a Catalyst for Innovation & Differentiation
@CapitalClubEA #DrivingCXAgility #ICXCEOBreakfast

[ICX Kenya @icx_kenya]

Don't miss out on the conversation at the #ICXCEOBreakfast as we get nuggets of wisdom from our keynote speaker Mohammed Hersi & fellow panelists Peter Njonjo, Ashok Shah & Veerakumar Natrajan
#DrivingCXAgility
@mohammedhersi @ashokkmshah @njonjo2012

[Capital Club EA @CapitalClubEA]

We're honored to have one of our Members, Mr. Peter Njonjo-CEO @TwigaFoods, speaking in this @icx_kenya boardroom conversation

Book today and interact with him and other CEO panelists & guests

[email protected]/ 0709 038000

#icxceobreakfast #drivingcxagility

[ICX Kenya @icx_kenya]

It's D-Day!!!
Happening now at the @CapitalClubEA is the #ICXCEOBreakfast #DrivingCXAgility