PayByPhone

Simplifying your journey. Cashless, effortless, stressless parking. 🚗 Manage your parking session from anywhere, anytime and focus on what matters most to you.

[PayByPhone @PayByPhone]

PayByPhone ‘X’ turns global! 🌍

🇬🇧 We’ll still respond to your requests in your preferred language

🇫🇷 Nous répondrons toujours à vos demandes dans votre langue préférée.

🇩🇪 Wir werden Ihre Anfragen immer in Ihrer bevorzugten Sprache beantworten.

https://t.co/0nasMaJuEQ

[PayByPhone @PayByPhone]

@LindaSilverma19 @cockwomble12 @lbbdcouncil We are sorry to hear you didn't get any help from out ChatBot Parker. 

Here is the number for UK customer service: 0330 400 7275

Hope this helps,

[PayByPhone @PayByPhone]

@LindaSilverma19 I’m really sorry for any frustration caused during your experience — that’s definitely not the service we aim to provide.

If your issue is still unresolved, you’re more than welcome to give us a call, and we’ll be happy to assist you directly. Alternatively, you can share you...

[PayByPhone @PayByPhone]

@LindaSilverma19 Hello Linda, 

I’m really sorry for any frustration caused during your experience — that’s definitely not the service we aim to provide.

If your issue is still unresolved, you’re more than welcome to give us a call, and we’ll be happy to assist you directly. Alternatively, yo...

[PayByPhone @PayByPhone]

@Jenjonks Hi Jenny, You can expect to be told payment is successful at the end of your call but should only expect to receive any confirmation (SMS or email) if opted in to receive it. Best wishes /DB

[PayByPhone @PayByPhone]

@AnnM_OLeary Hi Ann, Our bot will pass you to staff by email if you ask for it to do so and provide your query details. You can also call us on 03304007275 (PIN required, you can set via on-call instructions) and follow menu options to speak with staff. Best wishes /DB

[PayByPhone @PayByPhone]

PayByPhone ‘X’ turns global! 🌍

🇬🇧 We’ll still respond to your requests in your preferred language

🇫🇷 Nous répondrons toujours à vos demandes dans votre langue préférée.

🇩🇪 Wir werden Ihre Anfragen immer in Ihrer bevorzugten Sprache beantworten.

https://t.co/0nasMaJuEQ

[PayByPhone @PayByPhone]

@John_B58 We still don't know why this has happened. /DB

[PayByPhone @PayByPhone]

@jamshedzakir1 @Jamshed Zakir You can then just try calling in to speak to a live agent if you're unable to use the Help centre chatbot.

[PayByPhone @PayByPhone]

@jamshedzakir1 Hello Jamshed,

If ever your having issues with your account it is best to reach out to us using the chatbot on our Help Centre so you can reach a live agent to help you.

[PayByPhone @PayByPhone]

@_RoaneManning_ Hello Roanne,

Thank you for reaching out to PaybyPhone support. I’m sorry to hear about the mix-up—I understand how frustrating this must be, especially after you’ve already paid.
If the mistake had been noticed earlier, the best option would have been to start a new session ...

[PayByPhone @PayByPhone]

@Twitteur75 Bonjour,

Nous sommes sincèrement désolés pour cette situation et comprenons votre frustration. Le passage à l’heure d’été peut en effet générer des anomalies, ce qui n’est pas acceptable. Votre retour est précieux : il a été transmis à nos équipes afin qu’une correction dura...

[PayByPhone @PayByPhone]

@jdm666 @ottawacity Hello JD, Thanks for sharing this Apple Pay notification issue with our team, we will review. The parking history, should be correct, please contact our Support team if that is not the case  https://t.co/5EgHkwR2yU   Thank you /The PBP team

[PayByPhone @PayByPhone]

@Hoss163 Hello John, Thanks for the feedback regarding QR codes. We appreciate hearing from you 😀  /The PBP team

[PayByPhone @PayByPhone]

@JPWR_1984 Hi Jay, sorry to learn about the issue. Please contact support so we can investigate further: https://t.co/5EgHkwR2yU Thank you!

[PayByPhone @PayByPhone]

@eisenstudios Hello, Apologies for the trouble you experienced. We invite you to contact us so we can obtain a few more details and investigate. Here is the link to our Chatbot, 'Parker' https://t.co/5EgHkwR2yU Thank you

[PayByPhone @PayByPhone]

@smarterthanrice Hi Mark, Thanks for pointing out a bot error. Please sign in on a PC with phone number and password. You can add your phone number to your account via your profile and this should work. Alternatively, ask the bot to pass you to staff who will be happy to send out. Best / DB

[PayByPhone @PayByPhone]

@ThePhoenixGA I can see no payment for the vehicle at the location on the date in question. It could be that ParkingEye issues a fine. I hope not. If so, you have the option to appeal. Best wishes /DB

[PayByPhone @PayByPhone]

@ThePhoenixGA Sorry to learn of the problems. Please call 03304007275 and follow menu options to speak to staff. Alternatively, please ask our bot to pass you to staff, agree to email chain and request call/help via email. Best wishes /DB

[PayByPhone @PayByPhone]

@JaneWilliams21 Hello Jane 👋 Thanks for raising this. Please send us a DM with your contact and PayByPhone details, and we’ll be happy to review the pricing for your parking session at Barmouth and look into this for you.

[PayByPhone @PayByPhone]

@neilstan26 Hi Neil, I'm sorry for your negative experience and view. I believe I've found your query and see we've replied 3 times within 22 hours with the aim of resolution. Apologies for any confusion our side, inconvenient wait your side. We continue to improve. Best wishes /DB