#FridayRead "...Here, at the start of a new year and a new decade, the issues the utility business is confronting are just as pressing and perhaps even more challenging." https://t.co/NHlnUzqRLI
#FridayRead Have you read SECC's "Consumer Pulse - Wave 7" report? Download it to learn about the 4 new segments and other insights into consumers' attitudes, interests & behaviors: https://t.co/zyXkkECv11
Have you read SECC's "Consumer Pulse - Wave 7" report? Download it to learn about the 4 new segments and other insights into consumers' attitudes, interests & behaviors: https://t.co/ptah2OOXQ2
The importance of customer experience. "In many discussions I have had with our energy-industry clients, the problems they’re solving for — customization, information, technology — all come back to the customer experience." https://t.co/QR61APrY2V
For its 10th year, @seconsumer will be hosting a consumer symposium at DISTRIBUTECH. We are thankful to have them as a strategic partner & a knowledge resource at #DTECH2020 & all these years. All energy professionals should attend this event #SECC10th https://t.co/RjTw8Hyn8r
Excited to welcome back former keynoter, @MichaelEWebber to #DTECH2020.
His book "Thirst for Power: Energy, Water & Human Survival," now a documentary, will be shown + a mega session ft. panelists from @EPIcenterUS @ItronInc@cpsenergy@paygoutilities https://t.co/v5KYh3mwDY
“If we can remove friction in connected commerce we can provide a much richer environment to the consumer and make the purchase experience better.” via @forbes https://t.co/o3bkFUbIa2
Are you up to date on SECC's utility case studies? Visit the case study archive to read any of SECC's 24 smart energy case studies: https://t.co/a8GnpxkjP7
“It’s not just about CSAT scores anymore, it’s about true customer centricity where utilities are transitioning from an engineering grid-focus to a consumer center focus.” A shifting framework. https://t.co/wTF6wopHpa