I was shortlisted for the GTCO entry-level test and, unfortunately, I didn't pass๐
Looking back, I think I focused too much on Math and didn't prepare enough for other areas.
Lesson: Never rely on one topic.prepare broadly, and leave no stone unturned.
On to the next one.
โ๏ธ Ticket tracking โ show progress like PayPal does.
โ๏ธ Empathy-first training โ users need to feel heard, not brushed off.
In fintech, speed + empathy = survival.
Poor support = broken trust.
Chipper Cash can fix this ๐
โ๏ธ 24/7 multi-channel help โ meet users where they are (chat, WhatsApp, phone).
โ๏ธ Clear timelines โ silence creates panic; updates calm users.
โ๏ธ AI + human combo โ bots for FAQs, agents for urgent cases.