Simon Gilby

Dad, Husband, Cyclist, Chairman of Stoney Stanton Vèlo Club, Athlete and increasingly pretentious about beer

[Simon Gilby @PedalDad]

#isitok that the media is whipping up a conflict between Poppy Parades and peace in Palestine?? Where is the conflict between peace and respect?

[Simon Gilby @PedalDad]

@santanderukhelp @WhichMoney do you rate banks on this sort of thing?

[Simon Gilby @PedalDad]

On the phone to @santanderuk to set up a standing order… this is painful. Now been 15 minutes and still on hold. This shouldn’t be hard… we’ve not even encountered a problem!

[Simon Gilby @PedalDad]

@santanderukhelp 30 minutes

I’ve given 5 short bits of data

[Simon Gilby @PedalDad]

@santanderukhelp Setting up a standing order is simple. There should be no other departments involved. Even more frustrating when you’re not told about going on hold and kept on it for 5+ minutes at a time.

This is embarrassing for you.

[Simon Gilby @PedalDad]

@santanderukhelp Well, it’s now 25 minutes and have been randomly put on hold again!! Still no problem. Just terrible service!!!

[Simon Gilby @PedalDad]

@LondonMarathon I just keep getting this page error to see about the ballot entry… any ideas what to do?

[Simon Gilby @PedalDad]

Catching up on @LastWeekTonight with @iamjohnoliver and totally disgusted during the item on rental costs

Specifically the bit in the picture…. who on earth would dream of putting lettuce in a toastie??

There’s some sickos out there folks!

[Simon Gilby @PedalDad]

@santanderukhelp I got through and got instantly disconnected

And the same again today after a 50 minute wait

I have now raised a complaint with @financialombuds as you cannot treat customers like this

I am on holiday and have no access to internet or telephone banking

[Simon Gilby @PedalDad]

@santanderuk

This is the same problem on my account. Occurring for the 3rd time in a week. And queueing forever to speak to someone

This is not customer service.

[Simon Gilby @PedalDad]

@santanderukhelp well, that was two and a half hours speaking to 3 people, queuing for an hour of that and i am precisely back where i started

i'm leaving santander

[Simon Gilby @PedalDad]

@santanderuk you are causing me a lot of stress today. had a problem with app. called to fix. now the lady has accidentally locked me out of all online banking. now transferred me to complain and now on hold for 10 minutes after confirming security... 90 minutes in. hel

[Simon Gilby @PedalDad]

@santanderukhelp your first employee tried to help and made it worse
your second employee barely tried to help and made it worse
i'm over 2hrs in now and waiting for a 3rd person now
it only started with the app - this is chaos

[Simon Gilby @PedalDad]

@santanderukhelp and i was on hold for 30 minutes to be transferred to complaints. then the man put me on hold for 15 minutes solid and came back with no new info

[Simon Gilby @PedalDad]

@santanderukhelp i go on holiday next week and that process won't be done in time

[Simon Gilby @PedalDad]

What a shambles the new @GOVUK Day 2 testing process is. Half the providers don’t offer it, are unable to fulfil or want £60. Needless stress dealing with penny pinching private co’s for a mandatory service that should be nationalised @BBCNews there must be others in same boat

[Simon Gilby @PedalDad]

@RoyalMail my international parcel has been in your possession for about a week now and I’ve not got any information about how to pay the import fee and get my delivery. CN you help??

[Simon Gilby @PedalDad]

Braved the elements to take in the original route through Stotfold last weeks virtual @Standalone10k

[Simon Gilby @PedalDad]

@Simon_Bithell @Jcalderonboxing @WarriorLFC @CallumSmith23 @Canelo For which birthday???