Penny Hampton

Learn from the past, live in the present, plan for the future.

[Penny Hampton @PennyHampton]

Celebrating Juneteenth provides an opportunity to educate others about the history of slavery and its lasting impact on society. It educates on historical impacts and unites all in supporting civil rights. Happy #Juneteenth!

https://t.co/TJz8sbfn9w

[Penny Hampton @PennyHampton]

#CX the Marriott way: Resolving a #CustomerService issue doesn’t create loyalty. How you resolve the issue does. https://t.co/X335ikUwl8

[Penny Hampton @PennyHampton]

As consumers make paradoxical choices amid intense instability, many businesses are still seeing them as one-dimensional walking wallets. To stay relevant, companies must see people more fully. New @Accenture report explains why: https://t.co/nv4bK3gHJi #LifeCentricity

[Penny Hampton @PennyHampton]

New @Accenture research identifies three ways to transform service—from cost center to value creator. Find out why it’s time for End-to-Endless Customer Service. https://t.co/5d3PbRvRA4

[Penny Hampton @PennyHampton]

Service is core to innovation, experience and value. Don’t stick it in a silo—infuse it throughout your organization. Here’s how. https://t.co/btInq7xN3d

[Penny Hampton @PennyHampton]

In this TechTalks podcast, Fernando Lucini, Global Data Science & ML Engineering Lead, discusses how artificially generated #data could help businesses mitigate privacy and process issues in developing advanced analytics initiatives. https://t.co/zVcD7Dj3UG #AI

[Penny Hampton @PennyHampton]

When it comes to #sustainability, people expect organizations to do better—and organizations have been waiting for people to demand more sustainable products. Here's why it's time for businesses to break the stalemate. https://t.co/Me1w0TNPjO

[Penny Hampton @PennyHampton]

Want to turn your agents into “superhumans”? Explore four ways that artificial intelligence can help you deliver authentic conversations. #AI https://t.co/iWHVVWOGbU

[Penny Hampton @PennyHampton]

A run for the money. Nike’s #CX and #D2C strategies boosted profits by 16%. Here’s how.
https://t.co/M7T90e5vrd

[Penny Hampton @PennyHampton]

Your people don’t want a pity party. They want empathetic #leadership and actions that drive change on their behalf. https://t.co/b2UCPS2TNx

[Penny Hampton @PennyHampton]

Embrace the transformation #AI and language intelligence offer to see how human-machine collaboration can help businesses thrive. https://t.co/vnWe7ZbtMc

[Penny Hampton @PennyHampton]

Thank you for holding. Conversational #AI has evolved—and brought #CX to a whole new level. https://t.co/eyoI7gjDEI

[Penny Hampton @PennyHampton]

Companies aren’t asking whether they should implement a connected #CX strategy, but how. Here are 4 ideas. https://t.co/lRunjDk0fe

[Penny Hampton @PennyHampton]

When people reach out to customer service, they know what they need and why. Is understanding that context more important than demonstrating empathy? https://t.co/mhRlhOlBxm

[Penny Hampton @PennyHampton]

#Personalization gets a shot in the arm. Here’s how brands are—or should be—using #ConnectedCommerce to amplify #CX. https://t.co/oaBJR1QyPC

[Penny Hampton @PennyHampton]

Z marks the spot. The most marketed-to generation in history wants a different kind of #CX. Can #retailers deliver?
https://t.co/8O1xuzqSRa

[Penny Hampton @PennyHampton]

Some #DirectToConsumer brands are outshining #retail incumbents. These 4 additional actions will make them unstoppable.
https://t.co/uIeKbckoOT

[Penny Hampton @PennyHampton]

Retail therapy. According to psychologists, #ecommerce players can replicate #BlackFriday in-store events. Here’s how.
https://t.co/QAC4bT5Upy

[Penny Hampton @PennyHampton]

Make your voices heard. #Digital #CustomerService solutions don’t eliminate the need for voice support. They amplify it.
https://t.co/AYTrX3Ptn2

[Penny Hampton @PennyHampton]

#Personalization gets a shot in the arm. Here’s how brands are—or should be—using #ConnectedCommerce to amplify #CX. https://t.co/oaBJR1QyPC