So #AmericanAirlines is still hosting my suitcase on an unauthorized extension to our sojourn to Italy! The air-tag (which I shared with them) clearly indicates where it is, yet it remains elusive to the experts! Come on #AmericanAirlines, do better. Signed PSW, Exec Plat
Once again, the Centurion Lounge at CLT is overwhelmed! One hour wait to get it. Just shut it down. The aggravation is not worth the occasional comfort enjoyed. #americanexpress definitely this “perk” is not worth it!