Mitchell Petrie

Design @PlainSupport. ⚡️ Serial tinkerer and enjoyer of speedy cars. 🏎️

[Simon Rohrbach @simonrohrbach]

When we started Plain, we built it API-first. At that point, we didn't know what it would enable, but it felt to us that there was a big opportunity. For the first few years, it didn't really work because it was missing a use case to make it valuable.

Now, it's the reason we win almost every single deal.

People are no longer buying software, they're buying infrastructure to build their own.

[Plain @plainsupport]

Introducing: Sidekick. Your AI assistant for customer work.

Fully aware of context, product knowledge and history. Draft replies, ask questions and find answers without ever leaving Plain or opening another tab.

[Plain @plainsupport]

Introducing our AI-powered Help Center 🚀

The best way for scaling B2B teams to do support, with:

✍️ A living knowledge base that turns support requests into new articles as you work
✨ An AI assistant trained on your content, answering instantly with easy escalation to your team
📥 A customer inbox that gives every customer a shared view of support across Slack, Discord, MS Teams, Chat and email.

No more static docs or repeat questions.

Learn more about today's launch here: https://t.co/D7OD80FR4G

[Simon Rohrbach @simonrohrbach]

The last couple of weeks have been busy. Here's everything we shipped at Plain:

📈 Released the beta of our Insights feature. You can now get analytics on your support volume, response times, and how your volume breaks down - like bug reports, feature requests, etc.

💬 More powerful Slack ingestion modes
Plain can now group Slack messages together into one thread based on their content using AI, or leave an emoji 🎟️ of 👀 your 🫣 choice ✅ on a Slack message to track and manage the conversation in Plain.

🤝 Companies: You can now search your Plain workspace by company, browse threads by company, and manage company domains

👋 Note mentions so you share context more easily with your colleagues

➡️ To top it off, we've released a Zendesk importer to make your transition smoother :)

This is in addition to closing some incredible customers, and so, so many other big things we’re working on 🔥🔥

[Plain @plainsupport]

We're lucky to work with some of the best - companies that stay incredibly close to their customers and make support integral to their products. Here's why they love using Plain 👇.

[Mitchell Petrie @Petr_ie]

🥁🥁🥁... It's launch day! 🚀

[Plain @plainsupport]

Our goal with Plain is to give you a single pane of glass across all your customer interactions, and to put those interactions into context – to show you the customer data you already have, help you coordinate all the work you do on behalf of customers with your product and engineering teams, and speed up your workflow.

Now, we’ve brought it to where most B2B companies chat with their customers - Slack. 🧵(1/2)

[Simon Rohrbach @simonrohrbach]

We just started recruiting for an unusual and incredibly exciting role at @plainsupport: We're looking for a former (current?) support leader to come help build our go-to-market with me.

We're seeing a lot of traction with fast-growing companies interested in adopting Plain. Those conversations often feel a lot less like a demo, and a lot more like an in-depth conversation about how to best solve support problems. It's hands-on, direct and super interesting.

So we're hiring someone who's seen those problems first-hand and can help us scale this approach. This is going to be a new and incredibly pivotal role on a small team. We're looking for something very particular here and finding the right person won't be easy. Would love your help in sharing this! 👇

https://t.co/c7lj7uSz52

[Simon Rohrbach @simonrohrbach]

We've just launched a new careers page. Our goal is to build a small, high-quality and super fast-moving team. So this area is really important to us.
https://t.co/oyPoupV92n
We had a lot of fun making this and went beyond the average careers page – below my favourite details 🧵👇

[Mitchell Petrie @Petr_ie]

It's early access time! ✨
Go join the waitlist to try out Slack connect channels right in @plainsupport

[Plain @plainsupport]

Plain is coming to Slack. Sign-up to our early access waitlist ➡️ https://t.co/oIlrkW9yqA

[Plain @plainsupport]

Today, we're launching our manifesto. Here's the foundation we're building Plain on.
https://t.co/xrrbg2PW8I

[Mitchell Petrie @Petr_ie]

These updates have been a long time coming and are easily the biggest changes since I joined @plainsupport

Now they're out in the wild y'all get to feel the time, care and effort the whole team put into these! ✨

Go take a look over https://t.co/apP7cx88Cc

[Plain @plainsupport]

Over the past few months, we've been working on some of the biggest changes to Plain since we started the company. Today, we're excited to share them with you. 🧵

[Simon Rohrbach @simonrohrbach]

We're celebrating a small but important milestone today: We've just crossed 20k customers helped via @plainsupport 🎉🙏

[Mitchell Petrie @Petr_ie]

@AntoineMinoux @mattvagni @linear

[Molly Kelly @MollyFKelly]

On Monday the 26th of June, my friend and I set off from Manchester Aiport, flying with TUI to the Dominican Republic. Upon arrival my friend was accepted into the country, yet I was denied entry with no explanation.

[Mitchell Petrie @Petr_ie]

@rachaelgrocott Yeaaa 😃

[Simon Rohrbach @simonrohrbach]

Today @plainsupport we're releasing a big change aimed at making your workflow in Plain a lot faster. Like, a lot a lot. We're affectionately calling it Magiqueue because it really feels magically simple.

[Mitchell Petrie @Petr_ie]

It’s here 👀 🎉

[Plain @plainsupport]

Today at @Plain, we’ve launched a big upgrade to our queues, affectionately titled ‘Magiqueue’. Here’s a little dive into what’s new. 👇 (1/7)

[Mitchell Petrie @Petr_ie]

I’m super excited for this! 👀
It took some _very_ fancy eng work to make it this smooth. 🍦

[Plain @plainsupport]

Something shiny coming soon ✨👀 ✨

[Plain @plainsupport]

Our week of product announcements continues.

Today’s release is for the early birds 🐤, night owls 🦉 and new parents. We’re rolling out dark mode! 🌙
https://t.co/zi6la8dHAg