@almighty31 @dunnomuch22 @Wpg_BlueBombers Since you clearly don’t think of the older or immunocompromised (AKA they can’t fight infections) when making your choice - would you be willing to waive access to a hospital when they are over capacity? Would you be willing to waive that right for your family members?
@WestJet I am very disappointed in your customer service. I experienced a death in my family and you refuse to refund a flights I have purchased in order to attend my grandfather’s funeral. This is neglectful. Did you know Air Canada would refund the whole amount in this case?
@WestJet Are you really sorry if there is no action to review this policy for others in the future? It would be more believable if you said sorry for your loss. Unfortunately, for me I will eat this cost. I will share my experience with others and you may lose future business. No one wins
@WestJet A policy that does not take into account special circumstances for your customers. Did you know Air Canada would refund my flight no questions asked and help me book another flight? I thought customer service was your competitive advantage.