Pierce

[Pierce @Pierce1621670]

@JeffBezos @AmazonUK @amazon I was instructed to follow up via messages, but now your team is completely ignoring me. Despite multiple follow-ups, my issue remains unresolved.

How am I expected to return an item that your delivery driver stole? Instead of addressing the theft, your team is unfairly accusing me of fraud.

I’ve already provided proof, filed a police report, and complied with all of Amazon’s instructions. Why am I being ignored? This level of service is unacceptable.

Order: 026-6709346-488514
RECORDED CONVERSATION ATTACHED

Please resolve this urgently. #AmazonFail #CustomerServiceFail #Dji #Amazon

[Pierce @Pierce1621670]

@JeffBezos @AmazonUK @amazon Your team asked me to follow up via messages, but now they’re ignoring me. I’ve sent multiple follow-ups, yet no one has responded or helped resolve my issue.

How am I supposed to return an item stolen by your delivery driver? Instead of addressing the theft, your team is accusing me of fraud!

I’ve provided proof, filed a police report, and followed all of Amazon’s instructions. Why am I being ignored? This is unacceptable.

Order: 026-6709346-488514
RECORDED CONVERSATION ATTACHED

Please resolve this immediately. #AmazonFail #CustomerServiceFail #BezosDoBetter #Dji #Amazon

[Pierce @Pierce1621670]

@AmazonHelp @AmazonUK @JeffBezos @amazon I’ve been sending email to them, as they replied that they will not going to take any action at all.

[Pierce @Pierce1621670]

@AmazonUK @JeffBezos @AmazonHelp Is this really the service Amazon stands for? I purchased a DJI Osmo Pocket 3 for £530, but your delivery driver replaced it with a water bottle. Now I’m left dealing with the consequences of your failure.

Your Specialist Team has:
• Denied my refund despite clear evidence.
• Unfairly accused ME of fraud.

I’ve filed a police report and followed all the proper steps, yet I’m still £530 out of pocket. This is unacceptable. Step up and take responsibility. #AmazonFail

[Pierce @Pierce1621670]

@DJISupport @JeffBezos @AmazonHelp @AmazonUK Hello, unfortunately I’ve been reaching out to them since the accident happened on the 7/12/24. I have received any refund or help to them.

[Pierce @Pierce1621670]

@JeffBezos @AmazonHelp @AmazonUK Is this the Amazon you built? I paid £530 for a DJI Osmo Pocket 3, but your delivery driver stole it, swapped it with a water bottle, and left me to clean up the mess.

Your Specialist Team has:
•Refused my refund, ignoring photos, tracking details, and even a police report.
•Accused me of fraud, when the theft was on your end.

I’ve followed every instruction, provided overwhelming proof, and I’m STILL out £530. How is this acceptable?

This is YOUR responsibility. Fix this NOW. #AmazonFail #BezosDoBetter

[Pierce @Pierce1621670]

@AmazonHelp Are you going to reply ?

[Pierce @Pierce1621670]

@JeffBezos @AmazonHelp @AmazonUK @amazon I made a video the same day and hour I opened the tampered parcel, showing the water bottle inside. The theft happened on your end, and I have clear evidence to prove it.

Despite this, I’ve been accused of fraud, denied a refund, and had my account restricted. I’ve provided proof, including photos, a police report, and tracking details.

Why am I being ignored? Fix this NOW. £530 is gone because of your failure. #AmazonFail #BezosDoBetter

[Pierce @Pierce1621670]

@JeffBezos @AmazonHelp @AmazonUK @amazon Here’s a recorded conversation with one of your colleagues confirming my refund: https://t.co/98lNl9vbJL.

Despite this confirmation, I’ve received no refund, been accused of fraud, and my account is restricted. I’ve followed all instructions, provided proof, and even filed a police report.

How much more evidence do you need? Stop ignoring this and fix it NOW. #AmazonFail #BezosDoBetter

[Pierce @Pierce1621670]

@JeffBezos @AmazonUK @amazon Your team told me to follow up via messages, but now they’re completely ignoring me. I’ve sent multiple messages, yet no one has responded or helped resolve this issue. RECORDED CONVERSATION ATTACHED

How can I return an item that was stolen by your delivery driver? Why is your team ignoring the theft and accusing me of fraud instead?

Order number 026-6709346-488514

I’ve provided proof, filed a police report, and done everything Amazon asked. Why am I being ghosted? This is unacceptable. Fix it NOW. #AmazonFail #BezosDoBetter #amazon

[Pierce @Pierce1621670]

@JeffBezos @AmazonHelp This is beyond frustrating. Amazon Help keeps redirecting me to the same Specialist Team that hasn’t responded in over a week. How is this resolving anything?

I provided all evidence of theft—tampered package, water bottle, police report—and I’m STILL out £530 with no refund or accountability.

Why does Amazon think this is acceptable? Stop deflecting and FIX THIS. Your customer support is failing miserably. #AmazonFail #BezosDoBetter

[Pierce @Pierce1621670]

@JeffBezos @AmazonHelp @AmazonUK I refuse to deal with your Specialist Team any longer—they clearly don’t care about my situation. No one even informed them that the item was stolen, so they assume I sent the water bottle on purpose. Do you think I’m stupid?

Your delivery driver stole my £530 DJI Osmo Pocket 3, replaced it with a water bottle, and your team has done nothing but accuse me of fraud.

I’ve sent emails, provided proof, filed a police report—and I’m STILL being ignored. Fix this NOW. #AmazonFail #BezosDoBetter

[Pierce @Pierce1621670]

@AmazonUK @JeffBezos @AmazonHelp Is this what Amazon has become? I ordered a DJI Osmo Pocket 3 for £530, but your delivery driver stole it, replaced it with a water bottle, and left me to deal with the fallout.
Your Specialist Team has:
• Refused my refund despite overwhelming evidence.
• Accused ME of fraud.

I've filed a police report and done everything right, yet I'm still £530 out of pocket. Stop ignoring your failures and make this right. NOW. #AmazonFail

[Pierce @Pierce1621670]

@AmazonUK @JeffBezos @AmazonHelp I'm shocked, furious, and beyond disappointed. I ordered a Dil Osmo Pocket 3 for £530, but your driver stole it, swapped it with a water bottle, and left me with a tampered box.
I reported it, provided evidence, followed every ridiculous instruction--including returning the water bottle only for your Specialist Team to accuse ME of fraud. They refused my refund, and ignored a police report I fled over the theft.
l've been a loyal customer since 2018, and now I'm out £530 because of YOUR failure. This isn't just bad service-it's a betrayal. Fix this immediately, or I'll escalate this publicly and legally. #AmazonFail #JusticeForCustomers

[Pierce @Pierce1621670]

@AmazonUK @JeffBezos @AmazonHelp How can I “follow instructions” (Account Specialist) when YOUR driver stole my £530 DJI Osmo Pocket 3 & replaced it with a WATER BOTTLE? The package was tampered with, the camera stolen, and now I’m the one being punished—accused of fraud, refund denied!

I returned the water bottle (as instructed!) and provided overwhelming evidence: photos, tracking details, police report—everything. Yet your Account Specialist Team still ignores the facts and refuses to refund me.

What more do you want? £530 is gone, my trust shattered. Fix this NOW. #AmazonScam #CustomerAbuse

[Pierce @Pierce1621670]

@AmazonHelp @JeffBezos @AmazonUK I’ve sent a private message. I need assistance I’ve been waiting for already 20 days, or even more.

[Pierce @Pierce1621670]

@JeffBezos @AmazonUK I trusted Amazon with a £530 purchase, but this has turned into a nightmare. I ordered a DJI Osmo Pocket 3, but your delivery driver swapped it with a water bottle.
The box was tampered, the item stolen.
I followed every step Amazon demanded, yet your Specialist Team accused ME of fraud, restricted my account, and refused my refund. £530 gone. Evidence ignored. Police report filed. Loyal customer since 2018—this is how you treat us? Fix this NOW. #AmazonFail

[Pierce @Pierce1621670]

@AmazonUK @JeffBezos @AmazonHelp l've been a loyal customer since 2018, but this refund experience is beyond unacceptable. Ordered a DJI Osmo Pocket 3, received a tampered box with a water bottle instead. Despite proof & compliance with your instructions, Amazon accused me of fraud and refused my €530 refund.
Specialist Team restricted my account, demanded the "original item" (which was stolen), and ignored all evidence, including a police report. This mishandling has left me out of pocket and utterly frustrated. Fix this immediately. #CustomerServiceFail