#fail 4: @Delta Corporate Customer Service “Sounds bad nothing more we can do”. Delta clearly told us incorrectly 2x and our 8 mo old and our family is being robbed of this family experience because of Delta. #thanksDelta
@Delta's 4 customer experience failures that robbed our 8 mo old of our family vacation. Our 8mo old & his parents are stuck at home while his 1st time grandparents, aunts, uncles and cousins are together w/o him.
#fail 3: At the airport w/ our 8mo old and excited for our family vacation. @Delta customer service supervisor “you can’t board the plane” us: “you told us twice that is all we need” Delta supervisor “NOT OUR FAULT YOUR FAULT”. #angry
@Delta you just cost me a week with my family and $4000 by telling me all we need was a birth certificate to fly with our 8mo old and now your supervisor is telling me this is not my responsibility
@Delta This is unacceptable we are missing our family vacation in Montreal that we have family in from around the country and your supervisor blames it on us