PinPoint Research

PinPoint Research is a pioneer in IVR market research and Voice Driven data collection and data processing for the customer experience (CX) enterprise market.

[PinPoint Research @PinPointIVR]

Check it out - Pinpoint Research has just introduced a Spanish ASR version of our speech-to-text solution for contact centers. https://t.co/8Ek5mshmU6

[PinPoint Research @PinPointIVR]

The flawed genius of NPS – how to do it better, and how to fix it altogether https://t.co/9Ize3BlWaV

[PinPoint Research @PinPointIVR]

Interesting solution to improving NPS scores and how to apply them. https://t.co/Rq6HFRc3rg

[PinPoint Research @PinPointIVR]

https://t.co/KgsH5sp5xU https://t.co/gAoX2y6A8z

[PinPoint Research @PinPointIVR]

Is Voice-Driven Data Capture Part of Your CX Strategy? https://t.co/aWdB76Fd94 #SurveyDesign

[PinPoint Research @PinPointIVR]

Voice Driven Research Improves Call Center Performance https://t.co/UBZ8QVwged

[PinPoint Research @PinPointIVR]

What Do We Mean by Voice of the Customer? https://t.co/J7MjCaZH3e

[PinPoint Research @PinPointIVR]

Omni-channel CX is Incomplete Without IVR https://t.co/AZp4K2eeHg

[PinPoint Research @PinPointIVR]

Is Voice Driven Data Capture Part of Your CX Strategy? https://t.co/Km4y7ogQDB

[PinPoint Research @PinPointIVR]

Four keys to better measure call center CX https://t.co/EuVO73UW9s

[PinPoint Research @PinPointIVR]

Why call center IVR surveys of customers is on the rise https://t.co/OivbX4Alty

[PinPoint Research @PinPointIVR]

Call Center Silos Are Eroding Omnichannel Success https://t.co/jZECkALhLB

[PinPoint Research @PinPointIVR]

Call Center Silos are Eroding Omnichannel Success https://t.co/AQL7sg5uSM

[PinPoint Research @PinPointIVR]

Multi-channel CX Calls for New Closed Loop IVR Survey Strategies https://t.co/sFvTUZdRSK

[PinPoint Research @PinPointIVR]

The Key to Great CX? Finding and Winning the Micro-Moment -- https://t.co/KtjtxsYx5f

[PinPoint Research @PinPointIVR]

Call Center CX Research Requires Best of Breed Expertise https://t.co/bUtWjkYTJi

[PinPoint Research @PinPointIVR]

"When you combine customer behavioral data with your Voice of Customer (VoC) data, you capture your customer's digital body language.” https://t.co/BGwm5qayFB

[PinPoint Research @PinPointIVR]

Another argument for CX measurement in the call center - When sub-contracted Customer Experience goes wrong by @Amanda_CXfromCA https://t.co/wQgaMsETWq via @CustomerThink

[PinPoint Research @PinPointIVR]

46% of marketers aren’t sharing regular customer insights with sales | Netimperative - latest digital marketing news https://t.co/rhI3xWtiRv

[PinPoint Research @PinPointIVR]

Voice-driven IVR surveys are perfect for measuring patient satisfaction. https://t.co/tjZoudnXGA