Platform Housing Group

Our priorities are people 👪 homes 🏡 and communities 💖 We’re working to build a better future through quality, affordable housing.

[Platform Housing Group @PlatformHousing]

@Tallandlass Good afternoon.
Thank you for reaching out to us.
Could you send a private message with your name and address please?
I will be happy to assist you.
Kind regards, James

[Platform Housing Group @PlatformHousing]

Local volunteers, @_novussolutions, and Platform joined forces to refurbish Darley Dale Pre School and Nursery in Derbyshire, creating a vibrant new exterior and a mural space for the children! 🎨🏫

Find out more: https://t.co/GdIfaqezCt

[Platform Housing Group @PlatformHousing]

@AntillShil72502 Good afternoon,

I hope your doing well and thank you for your message.

Sorry that this has happened, please could you send us a private message and we’d be able to look into this further for you.

Kind regards,
Owen.

[Platform Housing Group @PlatformHousing]

@AntillShil72502 Good Morning

As advised please contact us privately so we can look into your enquiry.

Kind regards
Shane

[Platform Housing Group @PlatformHousing]

@goodman_carina Good Afternoon. Thank you for your recent communication. Please could you provide your full name and address so we can look into the enquiry and take the opportunity to listen to the call. Kind Regards Matt

[Platform Housing Group @PlatformHousing]

@AntillShil72502 Thank you for sending your comments to us. I have added these to your on-going case. Kind regards, Cale. Customer Service Advisor.

[Platform Housing Group @PlatformHousing]

@AntillShil72502 hesitate to contact us.
All the best
Em
Customer Service Advisor
Platform Housing Group 3/3

[Platform Housing Group @PlatformHousing]

@AntillShil72502 for an update for you with the Complaints Team, they will be in touch within 3 -5 working days to advise on this matter, Complaint
I have also chased for an update from the Damp & Mould Team.
Damp & Mould Dispute .

If we can help you with anything else, please don’t 2/3

[Platform Housing Group @PlatformHousing]

@AntillShil72502 regards,

Jeremy.

Customer Service Advisor
Platform Housing Group 2/2

[Platform Housing Group @PlatformHousing]

@AntillShil72502 Hi Shiloh,

Thank you for your message.

We have asked you several times now to private message us with your details so that we can raise this for you but you have not done so, we are unable to assist if you are not willing to provide that information?

Kind 1/2

[Platform Housing Group @PlatformHousing]

@boss2_mail Good morning,

I am sorry to hear of the issues you are having with your heating. Please can you call us as soon as possible on 0333 200 7304 so we can arrange an emergency appointment for you?

Kind regards,
Cale
Customer Service Advisor

[Platform Housing Group @PlatformHousing]

@AntillShil72502 Hi Shiloh,

Thank you for your message.

Unfortunately we can't discuss things on a public forum, if you would like to discuss this further then please DM us.

Kind regards,

Jeremy.

Customer Service Advisor
Platform Housing Group

[Platform Housing Group @PlatformHousing]

@AntillShil72502 Hi Shiloh,

Thank you for your message.

Unfortunately we are not able to discuss this in a public forum, if you would like to private message us then we will be happy to take a look at this for you?

Kind regards,

Jeremy.

Customer Service Advisor
Platform Housing Group

[Platform Housing Group @PlatformHousing]

@anyhughes1985 Hi Anyhughes1985, we're really sorry to hear this. That’s not the experience we want for you. Please private message us your details and we’ll look into this for you.

[Platform Housing Group @PlatformHousing]

@thejonesylomu functional now )

If we can help you with anything else, please don’t hesitate to contact us.

Have a lovely day& Weekend
Emma
Customer Service Advisor
Platform Housing Group 2/2

[Platform Housing Group @PlatformHousing]

@thejonesylomu Good afternoon Iain,

Thank you for reaching out, I hope you’re well.
I am sorry to hear this.

I have checked on your account
And I can see a job was attended to yesterday 20/11 PM for the boiler issue and has been marked as completed notes from Operative
(System now fully 1/2

[Platform Housing Group @PlatformHousing]

@thejonesylomu work.

If we can help you with anything else, please don’t hesitate to contact us.
Have a lovely day
Emma
Customer Service Advisor
Platform Housing Group 2/2

[Platform Housing Group @PlatformHousing]

@AntillShil72502 in touch.
Kind regards, James 2/2

[Platform Housing Group @PlatformHousing]

@AntillShil72502 Good afternoon.
Thank you for reaching out to us.
I can see on your account that a damp and mould job has been raised. An appointment is scheduled for Tuesday 18 November between 2pm-6pm.
If the appointment is not convenient or need any further assistance, please get back 1/2