Plusnet

Straightforward broadband at straightforward prices. That's a Plus.

We're here to help from 8am-8pm every day.

[Plusnet @Plusnet]

Afternoon Upkar. We can understand why this would be disappointing and so sorry to hear the date has unexpectedly been pushed back. If this is something you'd like to discuss further, please give our team a call on 0330 1239 123 so we can ensure you're given the best support moving forward.

[Plusnet @Plusnet]

@shonaghgardiner Hi. This is odd as there is an email that comes through usually after 28 days of the account becoming active. You can check out more here https://t.co/Ud4OlPuhd8.

[Plusnet @Plusnet]

@claretdomboreal Hi. We want to get the right support for you. Our team can certainly help and the best way to reach our team is available here https://t.co/BdpRvQbfLW.

[Plusnet @Plusnet]

@MarkHowitt Morning Mark. We're concerned to hear about the issues you've had when cancelling broadband. Could you please let us know more information about what's happened?

[Plusnet @Plusnet]

@Apricoteck Hi, it's disappointing to read you're facing some trouble like this. If you give us a call on 0330 1239 123, you'll be able to speak with one of our customer service team for support going forward.

[Plusnet @Plusnet]

Hi Timothy, thanks for reaching out.

Hmm, we can't be too sure on whether this was us, and I've had a look over DM and can't see the additional information you've provided. If you don't have any issues with your service, it may not have been from us or Openreach, and you can forward any phishing texts to 7726, just to be on the safe side!

[Plusnet @Plusnet]

That's no problem at all. 😊

I've double-checked, and you’ll receive a final bill from us 20 days after your services have ceased. This includes any days of service you received between your billing date and the date your services ceased, plus cancellation charges if you left your contract early.

[Plusnet @Plusnet]

@LeonieT19864394 Thanks for clarifying, Leonie - is your service with EE now active? Have you had a final bill through from us just yet?

[Plusnet @Plusnet]

@LeonieT19864394 Hi Leoni. We want to get you to the right support. Can you please let me know a little more on what is happening here without providing any personal details and we can find the next steps for you?

[Plusnet @Plusnet]

@Graybabyb88 Hi. If you have any queries on your bill our team can help out here 0330 1239 123.

[Plusnet @Plusnet]

@Nigelh7n You can call the number from any mobile network or another landline provider.

[Plusnet @Plusnet]

@KyleTaylr88 You can log into your account Kyle, and report it that way : https://t.co/d2DRBtKrr6

[Plusnet @Plusnet]

@tombodu2 Hi Tom. Follow the steps here 👇🏼

https://t.co/roTDetJLPU

[Plusnet @Plusnet]

@citytransportin Hi Simon, we have a dedicated help page with info on returning a router; you can find that here: https://t.co/lOi068Jqgi

[Plusnet @Plusnet]

@antonysimpson Thanks for your feedback, I'm sorry you're feeling this way, it really is the last thing we want. Do you need help with anything specific?

[Plusnet @Plusnet]

@KLC473 Hey KC. Doesn't sound very fun at all 🥲

Text HELP to 07800008121. We'll run some tests on your service and see what's going on.

https://t.co/tszu6bL9MC