Plusnet

Plusnet, now with extra Plusso 💫

Massive Value. Massive Plus.

[Plusnet @Plusnet]

@DaveWilliams740 Apologies, if you have access to another phone that you can contact us from, that'll be the best way to get this resolved, as we don't have account access over Social Media: https://t.co/T4qbpfjG4M

[Plusnet @Plusnet]

Hi Debbie. For broadband problems, text HELP to 0780 000 8121. For home phone problems, text PHONE to 0780 000 8121. We’ll run tests to see what’s going on and get in touch. If you prefer to speak to a colleague right away, then please call us on 0330 1239 123.

https://t.co/BMmKjqMSJ4

[Plusnet @Plusnet]

We do take complaints seriously and follow a strict process to ensure your issue is handled properly from start to finish. If you've raised a complaint, we'll work hard to find a resolution for this. Please see more information about our complaints process here: https://t.co/lO0R6nvbtc

[Plusnet @Plusnet]

Good morning, Niki.

I fully appreciate that you really need your service to be back up and running as soon as possible - how're things looking this morning?

You can pop over to https://t.co/26OScE03ap for more details on what to do if you're still having trouble with the connection today.

[Plusnet @Plusnet]

Hi Nikos. We want you getting the best service and the right support for any issues and queries you have and apologise if you have not received your callback. We do need to move this forward with our team and if you reach out to them here https://t.co/BMmKjqMSJ4, I am positive we can look at any options available.

[Plusnet @Plusnet]

@sportslaw_uk Hey, we know how important it is to stay connected, now more than ever. Our support page here > https://t.co/FYTJi7NXRz has lots of hints, and tips to help keep you connected.

[Plusnet @Plusnet]

Hi Kate, if you're having trouble with your broadband, if you text HELP to 07800008121 we'll run some checks and make sure you get the help you need with that. Alternatively if you give us a call on 0330 1239 123 from any phone, you'll be able to speak with one of our customer service team for support.

[Plusnet @Plusnet]

Hi, I'm sorry you're having some trouble checking that info out. If you text HELP to 07800008121 we'll run some checks and make sure you get the help you need with that. Alternatively if you give us a call on 0330 1239 123 from any phone, you'll be able to speak with one of our customer service team for support.

[Plusnet @Plusnet]

@Kkeithp54 Hey Keith, I'm sorry to hear you're having a delay, and I appreciate this will be concerning. We can't check the reason behind from here, but if you give us a call on 0330 1239 123, the team will be able to guide you through the process.

[Plusnet @Plusnet]

@kirstyhannam Hi Kirsty. We always want to ensure you get the right price and plan that works for you. Our team would be happy to look into this and get the next steps for you. Please reach out to them here https://t.co/BdpRvQbfLW.

[Plusnet @Plusnet]

Hi Tony, thanks for reaching out.

To start, I'm sorry to hear that this has been ongoing for more than 24 hours, but I'm sure we'll be able to get you up and running sooner rather than later, so I'd recommend giving us a call when you get the chance. You can find us on 0330 1239 123, or visit our website for other ways to get in touch: https://t.co/TABHig40ZZ

[Plusnet @Plusnet]

@dogsofsnore Hi Tony.

Need help with your broadband or landline? Text HELP for broadband to 07800 008 121.

1. We’ll run tests to find out what’s going on.
2. If you need an engineer, we’ll text you to book a slot.
3. If not, we’ll call you within 30 minutes to solve your issue.

[Plusnet @Plusnet]

@sportslaw_uk Good afternoon. We understand how important it is to ensure you have a strong connection at all times, but it's disappointing that you've been having trouble. Please text 'HELP' to 0780 000 8121 so we can run some checks, and we'll be in touch with the next steps.

[Plusnet @Plusnet]

@annelilort Hi Anneli. We never want you without service and would really like to look into this. Our team is available 7 days a week and we would love to get this checked out. Please reach out to them here https://t.co/5emJe0m5rx.

[Plusnet @Plusnet]

@angelafearns1de Good evening, Angela.

I fully appreciate how important getting the service back up and running is. I'm really sorry that we've not been able to get a timeline just yet. If you give the team a call on 0330 1239 123, we can take a further look into what's happening for you.

[Plusnet @Plusnet]

Good afternoon, Jason.

I'm really sorry that you've been left feeling so let down by the service. If you're not getting the expected download speeds, I'd really recommend speaking with our technical team so that we can take a further look into our options for you.

You can give us a call on 0330 1239 123, and the team will be more than happy to check this out for you.

[Plusnet @Plusnet]

@CathalInni9g Hey Cathal, we know how important it is to keep you connect, and I appreciate the frustration. I will pass your feedback on to the team.

[Plusnet @Plusnet]

@kazjack1975 Hi Karen, I'm sorry you've had a need to complain, and that there is a transaction in dispute. We don't have access from here, but the team do want to help. Give us a call on 0330 1239 123. I'm sure we can get to the bottom of this with you.