Plusnet

Straightforward broadband at straightforward prices. That's a Plus.

We're here to help from 8am-8pm every day.

[Plusnet @Plusnet]

@neilbennett0707 Hi Neil. We always want this to be up and running. If you give our team a call on 0330 123 9123, they'll be able to have a look at what is going on from there.

[Plusnet @Plusnet]

Good morning, Rick.

I'm really sorry that there's been issues with your broadband service - I completely appreciate that you need the service to be sorted as quickly as possible.

To check if this date is correct, I think it would be worth giving our tech team a call, so we can check this out for you. You can give us a ring on 0330 1239 123.

[Plusnet @Plusnet]

@Scullz1013 It can certainly be a shock to receive an unexpected bill, especially if your account has been closed. Are you able to download your bill to see if this is showing as a 'Final Bill' due to the closure of your account?

[Plusnet @Plusnet]

@JNDPOfficial Hi. We would really love to get this checked out. It is odd it is not connecting. I would recommend reaching out to our technical team here 0330 1239 123 and we can find the next steps.

[Plusnet @Plusnet]

Hello. I'm sorry you've had trouble getting through to us. Our teams have been busier than usual, but please be assured they'll answer your call as soon as possible.

You can reach our team until 8pm on 0330 1239 123 from any phone, and they'll be happy to help. For more ways to contact us, please visit: https://t.co/BMmKjqMSJ4

[Plusnet @Plusnet]

@SteveBremner Hi Steve, this isn't something we can check through here but it'd be best to reach out to our customer care team so they can check what the email is for.

You can find all the ways of getting in touch here 👇
https://t.co/BdpRvQbfLW

[Plusnet @Plusnet]

@_wharriet HI Harriet. We certainly do not want this to be the case, and we do want the line to be up and running ASAP. If you do call the team on 0330 123 9123, you can esclate it from there.

[Plusnet @Plusnet]

@BenMyatt74 With you using your own equipment, it would be better to give us a call on 0330 1239 123. The tech team will be able to run through things with you, and ensure you don't have any issues.

[Plusnet @Plusnet]

@Rossifer If you want to upgrade to fibre broadband you'll have to enter into a new contract (and agree a new minimum term). You'll need a different router which we'll normally provide for free. The full terms on this as here :) > https://t.co/JE3f2sifln

[Plusnet @Plusnet]

@CEPadgham Hi, Charlotte.

You can find all our contact details using the link below.👇

Click " Contact us" for all available options.

https://t.co/M081ApIVH2

[Plusnet @Plusnet]

@antonysimpson We would really love you to stay and get the right support. It must be very difficult for you during this time and we want to make everything as easy as possible. Can you please let me know a little more on what has happened?

[Plusnet @Plusnet]

We understand how important it is to ensure you're getting the best speeds available in your area and for the plan you're on. If you're still experiencing issues with this, we'd recommend giving our Technical team a call on 0330 1239 123 so we can raise this further and we'll investigate this further, ensuring you're given the support needed moving forward.

[Plusnet @Plusnet]

@chriscotterill I'll get that fedback Chris, give us a call on 0330 1239 123, and our team will also be on hand to look into this with you,

[Plusnet @Plusnet]

@jonmgriggs That does seem strange as the upload and latency look good, so I would expect a higher download.

You can text HELP to 07800008121, this will run some checks on your line and if it says it's fine you'll then be able to arrange a call back to speak to the team.

[Plusnet @Plusnet]

@JRT30614945 Hi. When looking at the options the team will check to see if this is something that is needed.