Polymarket Help

Official @Polymarket support account. DM us privately for user-level support, or tag us for general questions & a member of our team will be happy to help.

[Polymarket Help @PolymarketHelp]

Have questions or need assistance with your Polymarket account?

DM us, and a member of our team will be happy to help:
https://t.co/cu86qpVNeK

[Polymarket Help @PolymarketHelp]

@Balesico Hey Balesico, looking into your case and will revert in your existing support chat.

[Polymarket Help @PolymarketHelp]

@MBrozan Sending you a DM.

[Polymarket Help @PolymarketHelp]

@ColeMaio6098 Hey Cole, shooting you a DM for more information.

[Polymarket Help @PolymarketHelp]

@OnlyTruAustin @PolymarketTrade Hi, send us a DM with the phone number or email associated with your account & we're happy to help

[Polymarket Help @PolymarketHelp]

@Intrsect6969 @Polymarket hey Jake, going to shoot you a DM and look into this further for you.

[Polymarket Help @PolymarketHelp]

@ulsteranon @Steve_hova @Polymarket responded to you in DMs.

[Polymarket Help @PolymarketHelp]

@ulsteranon just shot you a DM.

[Polymarket Help @PolymarketHelp]

@ulsteranon @LarryLeeHilblom @_AlexIsAStupid_ @Polymarket taking a look now.

[Polymarket Help @PolymarketHelp]

@TuPapiGe0 @Polymarket @KingJames hey man, sending you a DM so we can dig deeper into this for you.

[Polymarket Help @PolymarketHelp]

@AdamFn65118641 @MayhueBrad @Polymarket Hey Adam, you can withdraw the profit won while using bonus credit.

[Polymarket Help @PolymarketHelp]

@wishbone900 @Polymarket hey, way more volume than usual tonight. your payout is coming, it's just taking longer than normal to land. the team is on it.

[Polymarket Help @PolymarketHelp]

@_AlexIsAStupid_ @Polymarket working on it, being processed now.

[Polymarket Help @PolymarketHelp]

@LarryLeeHilblom @_AlexIsAStupid_ @Polymarket hey Larry, we're on it. they're being processed now.

[Polymarket Help @PolymarketHelp]

last night's system upgrade caused some trades to get recorded twice on cash balances, so some people saw too much and some saw too little. it's all been corrected as of this evening. your trades, positions and winnings were never affected, this was cash balance only. sorry for the scare. if it still looks off to you, let us know.

[Polymarket Help @PolymarketHelp]

@CeeeeezDaMoment @Polymarket @PolymarketSport hey man, could you pass along your username either here or in DMs - more than happy to take a look.

[Polymarket Help @PolymarketHelp]

@_Mari_46 @Three_Sunns @Polymarket Refunds and bonuses for users affected by yesterday's outage have landed tonight. Users who experienced a loss during the outage were refunded and were give an extra bonus. Check your poly app for more info

[Polymarket Help @PolymarketHelp]

@samschwartz71 @evenstevengg @Polymarket Hey Sam! Users who experienced a loss during the outage were refunded for their affected positions. We also dropped a goodwill bonus for affected users that were on the platform at the time.

[Polymarket Help @PolymarketHelp]

@Leftyof11 can you shoot an email to [email protected]? we can take a look and figure out what's going on here for you.

[Polymarket Help @PolymarketHelp]

@louienocashout @MasonDoddFFN @Polymarket Hey bro! deposits take 3-4 biz days to go through. Until then Poly US gives you instant buying power to trade asap. Once the deposit clears, you can withdraw both the original deposit and your winnings.