@Colin19612 Hi Colin, That side of things is handled by Royal Mail who are a separate company to us. You can contact them via their website at https://t.co/I0HTAFIXWX or by calling 0345 774 0740
@Barry__biscuit We'll need you to send us a DM confirming the tracking reference number, and address details on the parcel so that we can query this https://t.co/qpB4c6PNlH
@Barry__biscuit We'll reach out to the Area Manager and see if we can get any further information. Typically if a branch has needed to close under these type of circumstances, mail items remaining on site will be returned to sender as soon as possible. Apologies for any inconvenience caused
@smudge_edge Hi, 0215AED00210F004 is the tracking number and is the correct format for Tracked24 and Tracked48 items. This can be tracked via: https://t.co/umRy03Fdy3
@ArnieJack Hi Jack. I'm really sorry to hear about the experience your having with your ongoing claim. Can you send us a DM so that we can assist you further with this matter? - Sarina
@rastaman0000 Hi, I'd recommend reaching out to @RoyalMail regarding this as they're a separate company to us, we do not have a tracking system for mail items.
@NikkiOsbor4715 Hi Nikki, we're a separate company to @RoyalMail and do not have any involvement in the delivery of mail. I would recommend reaching out to them directly if you'd like to discuss this further.
@VapourVanAalst Hi James, Deliveries are handled by Royal Mail who are a separate company to us. You can contact them via their website at https://t.co/I0HTAFIXWX or by calling 0345 774 0740
@A8537EY I would recommend checking with the DVLA, as I believe the change of address may remove the fee. You can purchase a Postal Order from any branch if they confirm you'll need to pay.
@_G12 Hi Gill, apologies, I should have updated you here! The case is with our Customer Complaints team on reference CAS-4946681-P7N7W3. The team will be in touch directly by email with an outcome. It can take up to 15 working days to respond to complaints but is generally quicker.