@varnado Hello, we are sorry to hear that you have had a negative experience with our support and would like to do what we can to assist you. Please DM us with the domain name on your account and a description of the issue so we can look into it.
@amcalp Hello, thank you for reaching out to us. This is not an ideal situation and we would like to look into this for you to see if we can locate any data we may have for you. May you please send us a DM with your domain name? We look forward to working with you.
@b_lumbersquatch Hello, we wanted to reach out and address this with you in more detail to see what may have happened. May you please send us a DM with your domain name so we can look into this for you? Thank you.
@WreckhouseRadio Hello, Barry, please know this is not a mandatory service for you just a suggestion as a company who can assist with malware removal. We're not certified to perform those services as we are only a web hosting company. Please send us a DM to further explain.
@UUYogini Hello! We are very sorry to hear that this has been your experience. We would really like to understand what has happened and see what we can do to assist! Can you please send us a direct message with your domain name?
@djRoyalTee Hello, we hate to hear that our system renewed your account when you did not want it to and would like to look into it. Could you please DM us with the domain name so we can look into the charge?
@DangerOT Hello Charlie! If you are going through the ownership process, it is not required that send in USA Docs. Can you please send us a Direct Message with your domain and we would be happy to look into this further and maybe provide some clarification to get this resolved?
@andyapplefig Hello Andrew! Sorry to hear you have had such a bad experience with our Support. We take feedback very seriously, as this goes a long way to better our services and support. If you have any unresolved issues, please send us a DM and we would be happy to help.