PowerHouseConsulting

Management consulting experts in #ContactCenters, #Tech & optimizing the #CustomerExperience.

We simplify complex business processes.

#CCTR #CustServ #CX

[PowerHouseConsulting @PowerHouse603]

Ignored or poorly managed visibility is a chronic condition that leaves many centers suffering from enterprise isolation. How to be proactive about how others view your Contact Center. https://t.co/KZvWcIQes2

[PowerHouseConsulting @PowerHouse603]

Part two of the NYU Langone Health Patient Access Center story focuses on three critical elements of an excellence-focused operation: https://t.co/mJJ4UKd3PV
#Healthcare #Access PatientExperience #Excellence

[PowerHouseConsulting @PowerHouse603]

At PowerHouse we have a keen eye. PowerHouse consultants quickly focus in on critical factors that directly impact bottom line. Learn more: https://t.co/CV5Q4NIjT8

[PowerHouseConsulting @PowerHouse603]

This 2-part article tells the story of NYU Langone Health & formation of the multi-site Patient Access Center. A look into the foundational elements that lay the groundwork for excellence & a stellar #PatientExperience.
https://t.co/I0Sp1IAjjB
#Healthcare #Access #ContactCenter

[PowerHouseConsulting @PowerHouse603]

Reading and ongoing learning bring new ideas and opportunities to challenge existing beliefs. This is the only true way to grow. Insight on how reading provides new perspectives and thinking vital for running a #CCTR; https://t.co/1jVvBdudkn #ProfessionalDevelopment #Leadership

[PowerHouseConsulting @PowerHouse603]

Each PowerHouse engagement is uniquely structured. We employ no forced methodologies or canned reports. More about how we work: https://t.co/CV5Q4NIjT8

[PowerHouseConsulting @PowerHouse603]

PowerHouse recognizes the growing importance of management & tech decisions on a client’s business & ultimate success or failure. Companies today must be sharp, focused, and technically equipped to handle the demands put upon them. https://t.co/Nh8uCuWU8m

[PowerHouseConsulting @PowerHouse603]

We have all spent an enormous amount of time in #Zoom meetings over the past year and have accomplished an amazing amount of work. How to maintain high professional standards when interacting via video. https://t.co/56tgVeBnCT

[PowerHouseConsulting @PowerHouse603]

At PowerHouse we approach all engagements holistically to assure a balance among people, process, and technology. Learn more about how we work: https://t.co/CV5Q4NIjT8

[PowerHouseConsulting @PowerHouse603]

Whatever the driver – merger, acquisition, business consolidation, or 3rd-party outsourcing as viable business solutions – PowerHouse offers a range of services to address the challenges and realities of today’s multi-channel Contact Centers. https://t.co/mHkKv87TZY

[PowerHouseConsulting @PowerHouse603]

The competition for #ContactCenter resources has never been greater. To make it in the future, leadership needs to get down to the business of being “frontline-focused.” Strategies to implement a “frontline-focused” program in your #CCTR. https://t.co/DV34WfQxBn #KPIs #Metrics

[PowerHouseConsulting @PowerHouse603]

PowerHouse Consulting is an internationally recognized professional consulting firm specializing in all aspects of Call Centers and Telecommunications. Learn more about how we can help you thrive: https://t.co/ThrCFMXBLe

[PowerHouseConsulting @PowerHouse603]

PowerHouse enjoys a long history of Call Center strategic planning and assessment engagements to optimize your Customer Experience. Learn more today; https://t.co/WCkhcHe7oC
#CX #CustomerExperience #Assessment

[PowerHouseConsulting @PowerHouse603]

#CCTR staff are essential to the enterprise. Investing in hiring, training, coaching, staff development, & retention of #ContactCenter frontline workers will yield untold gains in the months and years to come. https://t.co/2TNu5WRwtQ #Marketing #Healthcare

[PowerHouseConsulting @PowerHouse603]

Our intention with each consulting engagement is to help clients achieve their most important business goal – protecting the Customer Experience. Learn more about us now: https://t.co/ThrCFMXBLe

[PowerHouseConsulting @PowerHouse603]

Are you sure your Contact Center frontline is content? What We Can Learn from Frontline Improvement Programs; https://t.co/yESRR2WNTa
#Frontline #praise #retention #attrition

[PowerHouseConsulting @PowerHouse603]

Engagement is a key ingredient in feeling valued. The #CCTR is a people-driven business. How to generate momentum & fuel of your frontline agents.
https://t.co/bCLWsFRhCB
#ContactCenter #Frontline #Engagement

[PowerHouseConsulting @PowerHouse603]

Is your WFH program operating optimally? A comprehensive Contact Center Assessment can help identify the strengths and weaknesses of your operation’s practices. https://t.co/WCkhcHe7oC
#ContactCenter #WFH #Assessment

[PowerHouseConsulting @PowerHouse603]

#Healthcare #CCTRs are relatively new to the contemporary #ContactCenter business. Strategic #Governance becomes significant across the Healthcare system as business leaders see that ‘no one is in charge’ of Contact Center growth and innovation; https://t.co/RuVtnr6JXp

[PowerHouseConsulting @PowerHouse603]

82% of Contact Center survey respondents report that the business impact of Covid has elevated Sr management’s awareness of the strategic importance of the Contact Center. 3 areas to focus on structuring your case to the executive level for investments: https://t.co/LCxmFbZDeU