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Customer Experience According to a recent Gartner study, 89% of companies now expect to compete mostly on the basis of customer experience, compared to 36% just four years prior.
The "Click to Cancel" rule could impact ecommerce subscription businesses. The rule would require retailers to make canceling a subscription or membership as easy as signing up. Power-eCommerce stores are already compliant if the rule passes. https://t.co/vM7llsKoZ3
Five takeaways about the consumer after retailers post a big week of earnings.
🔹Sales trends have weakened
🔹Inflation is still a key factor
🔹Consumers are spending on needs, not wants
🔹Weather dampened demand (literally)
🔹Shoppers have become more last-minute
The world’s most competitive economies - The U.S. is back on top as the most competitive country in the world, regaining the No. 1 spot for the first time since 2008 in an index produced by the World Economic Forum https://t.co/8UlOev1HOj
The 397 Top 1000 retailers that sell exclusively on the web grew online sales more than 20% last year—ahead of the Top 1000 growth of 18.5% and U.S. market growth of 16% in 2017
Offering a great online customer experience requires a lot more than having an attractive website. Customers also expect fast, friction-less order fulfillment and a high level of service. Its not the technology its you.