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Now thatβs a pension with purpose. π
@JoBoronte Hi Jo
Naturally, we are very sorry to learn of your experiences and we do empathise deeply.
If youβd like to get in touch, please email us at [email protected]. Weβll work to resolve any outstanding issues you may have as quickly as possible.
@Nickyboz1 Hi there,
Thank you for telling us about your login issue. We recognised this issue yesterday for our users and have been working working hard to fix it as quickly as possible.
Early indications today suggest that access to the app is proving successful π
Many thanks.
Paul
@pauledwards263 Hi Paul
Thank you for telling us about your login issue. We recognised this issue yesterday for our users and have been working working hard to fix it as quickly as possible.
Early indications today suggest that access to online accounts is proving successful π
Many thanks.
Weβre very excited that our pensions transfers campaign has been shortlisted for the Thought Leadership Media Campaign of the Year, at the Headline Money Awards.
If you are eligible to vote (journalists only) please do here π https://t.co/vuN6E6iQUU
#HeadlineMoneyAwards
@markthomas1 Hi Mark,
Thank you for telling us about your login issue. We recognised this issue yesterday for our users and have been working working hard to fix it as quickly as possible.
Early indications today suggest that access to the app is proving successful π
Many thanks.
Paul
@AmazzinRosey Thanks for your message, please give us a call on 0300 2000 555 or email [email protected], and one of our customer service agents will be able to assist you further.
@DenisIrish1355 Hello Denis, thank you for getting in touch. We're sorry to hear you're experiencing issues with accessing the app. This is a new product so we are still trying to iron out the issues, however your feedback is really appreciated. If you would like to discuss this further 1/2
@DenisIrish1355 Hi Denis Irish, we would be more than happy to look into this further for you if you would like to contact us on 0300 2000 555 Monday - Friday 08:30-18:00 alternatively you can email us at [email protected] where we would be more than happy to help. Thank you.
@PhilU697040 Hi @Phil Jackson. I am sorry to hear that. If you need any further support please do not hesitate to get in touch with us at [email protected] where our team will look into this and be in touch in 3 working days. Thank you.
@PhilU697040 Hello Phil, we're really sorry to hear that you've had to raise a complaint regarding your transfer. Somebody will be in touch with you within 3 working days to discuss the complaint further. Many thanks, Miriam
@jamesc1402 Hi James, I am sorry your email was not responded to. Please feel free to give us a call on 0300 2000 555, our phone lines are open Monday-Friday from 8:30am-6:00pm. Many thanks, Luca
@jamesc1402 Hello James, thank you for getting in touch and we're sorry to hear you're having issues regarding your claim. Please e-mail us at [email protected] so we can investigate what has gone wrong. Somebody will be in touch with you within 3 working days. Many 1/2
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