Practical CX ®

Founder @stephaniethum. #CX leadership and digital marketing from a practical perspective. Rarely posting on X. Find us on @LinkedIn.

[Practical CX ® @PracticalCX]

We’re not hanging out on X much anymore. Find us on @LinkedIn. 🫶🏼

[Practical CX ® @PracticalCX]

Circular Design, Extended Producer Responsiblity, and the Case for Business Fluency in #CX - new on the blog via @stephaniethum. #CircularDesign #EPR #Sustainability https://t.co/OQoS5w6YnF

[Stephanie Thum, PhD, CCXP @stephaniethum]

Circular Design, Extended Producer Responsiblity, and the Case for Business Fluency in #CX #customerexperience #business #EPR #circulardesign #circularity #sustainability via @PracticalCX
https://t.co/1E0udgvrjP

[Stephanie Thum, PhD, CCXP @stephaniethum]

We’re living in a digital marketplace where the price tag you see may be less about the product and more about the #data you’ve left behind. https://t.co/iJJEKdSV2B #cx #dynamicpricing #customers

[Practical CX ® @PracticalCX]

If we don’t talk about ethical #leadership when we talk about dark patterns we’re obscuring the ultimate sources of #customer deception. #cx #darkpatterns Via @stephaniethum https://t.co/KmdIWzZ01n #CX

[Practical CX ® @PracticalCX]

Bureaucracy and the hidden corners of leadership communication. New on the blog via @stephaniethum. https://t.co/aVWwupN467 #CX #Communication #Leadership

[Practical CX ® @PracticalCX]

Dark Patterns vs. Customer Experience Efficiency: HP’s Hold-Time Controversy #CX #Ethics - New on the blog - @stephaniethum https://t.co/5UYhpB17H0

[Practical CX ® @PracticalCX]

#CX #ethics - finding a moral compass with dark patterns https://t.co/k4ZKv6398o #darkpatterns

[Practical CX ® @PracticalCX]

#CX Ethics in the Spotlight: Amazon’s $2.5B Dark Patterns Settlement with the FTC https://t.co/5vLZ7L8HkN via @stephaniethum

[Practical CX ® @PracticalCX]

Seven wins and wipeouts: A look back at #CX in 2024.
https://t.co/BwdsrsbEkm #CustomerExperience #CustServ #PotteryBarn #Government

[Practical CX ® @PracticalCX]

Click to cancel? Not so fast, says industry. #cx #custserv https://t.co/NAn1BoGvAQ #clicktocancel

[Practical CX ® @PracticalCX]

Do #customers perceive AI-written #communications as less authentic? Sometimes yes, sometimes no. #cx #customerexperience #ai https://t.co/Ga84ttAMgm

[Practical CX ® @PracticalCX]

#Sustainability and customer experiences are no longer worlds apart. Are #CX pros prepared with the circular design skills they need? https://t.co/cOSTLih2aS

[Practical CX ® @PracticalCX]

Pottery Barn just redesigned some of its most popular #furniture with a different, underserved customer segment in mind. #cx #retail #customerexperience ⁦@potterybarn⁩ https://t.co/kiKQv4mB1I

[The Ran-dom Scribbler! 🇨🇦 @rnanjad]

THIS! One of the most important pieces of advice I’ve given to ALL of my clients.
👇🏾

[Practical CX ® @PracticalCX]

Is self-checkout on the chopping block? 6 major retailers are changing their check-out policies and investments. #cx #custserv https://t.co/wgJcf8Fdid

[Practical CX ® @PracticalCX]

⌛️🫰This week's @WhiteHouse "Time is Money" memo wasn’t a victory lap for better #CX as a business standard but a clear signal that the quest continues. @stephaniethum has more on the blog. #customers. #Consumers #CustServ https://t.co/9M6cQc4ZoK

[Practical CX ® @PracticalCX]

👉 Customer trust-building 101: Close the loop! https://t.co/jd88pnar8c #CustomerExperience #CX #Trust

[Stephanie Thum, PhD, CCXP @stephaniethum]

Don’t just measure what matters. Measure what matters that you are going to do something about. #cx #Leadership #CustomerExperience #customerfeedback #metrics

[Practical CX ® @PracticalCX]

3 new industry reports track what matters to the candidate experience and how companies and talent attraction teams measure up. Via @stephaniethum #Leadership #CandidateExperience #CX https://t.co/GiWzaQUtE4