Preeti Sharma

[Preeti Sharma @Preetisv3]

@paytmbankcare Me and my 50 relatives already have decided to deactivate their Paytm accounts with immediate affect if my money is not refunded in next 2 days. I have anyways shifted to googlepay now. @vijayshekhar @RBI @Paytmcare

[Preeti Sharma @Preetisv3]

@paytmbankcare @Paytmcare Hi, I'd already contacted SBI and conveyed their point to Paytm agent on 5th Jan. I got a response that once I'll provide proof of failed transaction at Merchant side, Paytm will refund. Since both transaction shows successful at Paytm side only 1/2

[Paytm Bank Care @paytmbankcare]

@Preetisv3 Further, we suggest you to contact your State Bank of India and request them to raise a chargeback request against the merchant's Punjab national Bank for quicker resolution. Thanks! (2/2)
https://t.co/BEb65hc2Id

[Preeti Sharma @Preetisv3]

@paytmbankcare You need to manage customer transactions and ensure that customer get his money back for any failed transactions when customer is using your gateway/services. I request you to first refund the amount immediately and then you deal with banks separately.

[Preeti Sharma @Preetisv3]

@paytmbankcare Now even Paytm has been unsuccessful in getting response from merchant's Punjab National Bank then how can you expect that I get response from SBI.

[Preeti Sharma @Preetisv3]

@paytmbankcare Why I would take this pain to chase bank? Otherwise what is the point of using Paytm services if they can't take responsibility for any transaction issue through their platform. This is totally unacceptable.

[Preeti Sharma @Preetisv3]

@paytmbankcare I already asked bank people and they say they can't do anything and it is Paytm that need to deal with your problem. I totally agree with them. When I am using your Paytm platform for the transaction then you are accountable to manage this transaction without any issue. 2/4

[Preeti Sharma @Preetisv3]

@paytmbankcare @vijayshekhar -Mr Vijayshekhar -Can I request you to look into this matter immediately?This is frustating.For my own money,@Paytm is making me run like anything.Paytm is saying that they cannot do anything and it is for me to go to my SBI branch and ask them to investigate.1/4

[Preeti Sharma @Preetisv3]

@vijayshekhar @Paytmcare
Hello Vijay ji, can i expect response from Paytm for my issue? It is really surprising that I have not got a single response yet. Customer care is only for namesake.

[Preeti Sharma @Preetisv3]

@Paytmcare All wrong... It's very disrespectful to the customer like me. I m really disheartened.

[Preeti Sharma @Preetisv3]

@Paytmcare
Please respond to my tweet hanging from 5 days otherwise I have to start bugging other people tweets.

[Preeti Sharma @Preetisv3]

@Paytmcare #patheticservice
I can see you responding to all tweets with same issue and even they are getting refunds for bigger amount. Am I a different customer? Or you care differently to different customers all the time... I am so tired of calling, messaging, tweeting.

[Preeti Sharma @Preetisv3]

@Paytm @Paytmcare
@PaytmCybercell @RBI @NPCI_NPCI
Struggling to get the refund of UPI transaction amount which didn't reach to the merchant but a loss for me.
RRN 136485910747
Ticked lD 3139252245
Provided the asked proofs in the beginning and was given assurance by CCare ..1/3

[Preeti Sharma @Preetisv3]

@Paytmcare
#nocare #nonresponse #paytmmatkaro
I am surprised to see such ignorant customer care in my life. It's been 2 days for my transaction issue complaint on twitter. No reply till now. Got reply from NPCI but not from you who really have to resolve. Pathetic service.

[Preeti Sharma @Preetisv3]

@Paytm @Paytmcare
#novaluetocustomer #cheat #nocare
I'm so frustrated to call daily to customer care for my issue. No response to my complaint. I got by heart your IVR options. PayTm just have customer care number as a formality. Do you really have any customer care feeling?

[Preeti Sharma @Preetisv3]

@Paytm @Paytmcare
@PaytmCybercell @RBI @NPCI_NPCI
Struggling to get the refund of UPI transaction amount which didn't reach to the merchant but a loss for me.
RRN 136485910747
Ticked lD 3139252245
Provided the asked proofs in the beginning and was given assurance by CCare ..1/3

[Preeti Sharma @Preetisv3]

@Paytm @Paytmcare @PaytmCybercell @RBI @NPCI_NPCI This issue could have been resolved within 3-4 days itself but got completed ignorance unnecessarily. Please do the needful for poor customers. Thanks 3/3

[Preeti Sharma @Preetisv3]

@Paytm @Paytmcare @PaytmCybercell @RBI @NPCI_NPCI for refund after putting proofs in first (only) call. But later on since 17 days no success to talk to CC. Had to visit my bank for confirmation in this pandemic, resulting me carring virus at home for kid and elderly members. 2/3