@cromaretail Croma customer care is a joke, I purchased a fridge & a Croma branded AC. The AC had a manufacturing defect & it not being replaced. The refrigerator installation was never scheduled. I have tried calling Croma 100s of times but they just keep trolling. 0 work ethics
@cromaretail of the refrigerator installation. I also reiterate my request for a callback from a senior escalation manager to address these persistent service failures.
I look forward to your prompt response. 3/3
@cromaretail installation, I have officially lodged a formal grievance with the National Consumer Helpline. My docket number for this complaint is 9183322.
I still expect an immediate resolution to these issues, including the replacement or refund for the defective AC and the completion 2/2
@cromaretail@cromaretail Dear Croma Customer Support Team,
I am writing to provide an update re my previous escalation (Order IDs: TC268456584192 and TC269007340544).
Due to the lack of resolution & accountability concerning my defective air conditioner & the pending refrigerator 1/2