Prem Sharma

[Prem Sharma @PremSarmaa]

@cromaretail @CromaSupport I am never going to buy from @cromaretail again. Just give me your insta ids as well so we just comment and share reels instead of doing actual work. Dont consider reaching out now. Bye

[Prem Sharma @PremSarmaa]

Croma customer support has to be the worst. I checked out for a black Atomberg pedestal fan, made the payment to only see my order for a white Pedestal fan. It has to be my choice to order what i want.The white fan isnt even deliverable to my area(see photo).
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[Prem Sharma @PremSarmaa]

@cromaretail @CromaSupport In short i was forced to accept an item because i paid for the wrong item.I will leave this tweet here so people understand how easier it is to sell unwanted items in Croma.If i would not have accepted , theamount refund also would not had happen which i doubt now. Shame on you

[Prem Sharma @PremSarmaa]

@cromaretail I am afraid i would be forced to accept the order as i have already paid for the order. I don’t want to go through all this unnecessary pain again for my refund.Its not worth the mental stress.
This is the level of support from “Croma” . Just stop online orders if you cant handle

[Prem Sharma @PremSarmaa]

@cromaretail @cromaretail i have sent you the details but no response.

[Prem Sharma @PremSarmaa]

@cromaretail Hi .

This is the order id - EC264827008000

[Prem Sharma @PremSarmaa]

@cromaretail @TataCompanies @CromaSupport This is a bug on your site and the level of inconvenience i am going through just to cancel and get my money back is ridiculous

@cromaretail @CromaSupport @PMOIndia

[Prem Sharma @PremSarmaa]

@cromaretail @TataCompanies @CromaSupport This is a bug on your site and the level of inconvenience i am going through just to cancel and get my money back is ridiculous

@cromaretail @CromaSupport @PMOIndia

[Prem Sharma @PremSarmaa]

@cromaretail @TataCompanies @cromaretail @CromaSupport is this the way to sell unsold items?? I got a reply mentioning “At this stage” , i just ordered it 10 mins ago . Let the people decide if they ever need croma online or just use blinkit ,zepto ,etc

[Prem Sharma @PremSarmaa]

@cromaretail @TataCompanies @cromaretail @CromaSupport is this the way to sell unsold items?? I got a reply mentioning “At this stage” , i just ordered it 10 mins ago . Let the people decide if they ever need croma online or just use blinkit ,zepto ,etc

[Prem Sharma @PremSarmaa]

Croma customer support has to be the worst. I checked out for a black Atomberg pedestal fan, made the payment to only see my order for a white Pedestal fan. It has to be my choice to order what i want.The white fan isnt even deliverable to my area(see photo).
Continue in comments

[Prem Sharma @PremSarmaa]

@cromaretail @TataCompanies Then i called their IVR to and they dont accept any calls for cancellation and push to use the whatsapp for any assistance. Then its still of no use. I made the order 10 mins back and now they cant cancel it. I should have just bought it from Blinkit

[Prem Sharma @PremSarmaa]

@cromaretail @TataCompanies Hh

[Prem Sharma @PremSarmaa]

@cromaretail @TataCompanies @cromaretail @CromaSupport this is the level of customer support you provide for a bug that was in your website ?

I got said “At this stage” .What stage ? I just ordered 10 mins back. Let the people decide if they need to order from Croma online who is pushing unsold products

[Prem Sharma @PremSarmaa]

@SwiggyCares @Swiggy @instamart_it @narendramodi @zomato Thanks for helping

[Prem Sharma @PremSarmaa]

@SwiggyCares Item returned after so much hassle. Why should i even require a tweet to return an item which i already paid for. Not to mention i even have swiggy One membership which apart from removing delivery fee doesn't do anything. Its a problem if this much effort is always needed

[Prem Sharma @PremSarmaa]

@SwiggyCares Unable to DM . Very nice customer service. Thanks ! You had whole day to check and have the details you still need my input.
Eventually this service will die due and local shops will prosper again if this continues to be this way.
#scam #instamart #reality #foryou

[Prem Sharma @PremSarmaa]

@SwiggyCares I am not able to DM you. I believe you already have all the details pls have a look.

Lastest Update- item still not returned. Not even a call from swiggy