@RobBeretics@zillow Sorry for the delayed response from our team. We have forwarded this internally to our customer support team and someone should be getting back to you soon.
@DearAuntPatty Thanks for sharing that with us, Patty! Please know we've escalated your ticket to the appropriate team and someone should be following up directly to assist. We appreciate your patience in the meantime!
@CorgisforLove@zillow We appreciate you flagging this for us and apologize for the inconvenience. If you send your details to [email protected], our team will reach out ASAP.
@Pris_preciado Hi Pricsila, we'd love to get you connected with one of our support reps. Do you have a ticket number you can send us so we can escalate it on your behalf? If not, please send an email to [email protected] to open a case.
@briankash93@zillow Thank you for providing this information. We have escalated your ticket with our support team and you should be hearing from one of our reps shortly.
@1Angelalanni Hi Angela, would you mind confirming your email address through Direct Messages? Our team has reached out a couple of times via email but hasn't heard anything back yet.
@Modelhomesnj@zillow Hi Thomas, thanks for reaching out. We'd like to look into this. If you send your details to [email protected], our team will reach out ASAP.
@ORfarmandhome@zillow Hello there, it looks like a member of our team had followed up with Colin last Friday with next steps. Please be sure to check your spam or junk folders in case it was incorrectly categorized.
@Vodka_Bunni Hi Kerri, would you be able to DM us your name and the email address you used to reach out to us? We'd like to help get to the bottom of this.
@Vodka_Bunni @zillow Hi Kerri, we apologize for the delay. If you've emailed in to [email protected], you would have received an automated email containing your ticket number. We either need your ticket number or email address to be able to get you connected with our support team.
@chirpchirp212 You would have received an automated email with a ticket number. Please make sure to check your spam folder. We can also look up your ticket by your email address if that's easier!