@Assurant is denying my claim by falsely stating I had no coverage.
Today, A 3-way call with @TMobile confirmed my coverage, yet Assurant refuses to correct the record.
This appears to be bad-faith claim handling and misrepresentation.
@NYDFS β please advise.
@Assurant is the worse! Had coverage since 2012 and they deny claim saying phone I had no coverage. Make it make sense. Representatives are unprofessional and not helpful. @tmobile cancel my account and plan bc every yr I go through this nonsense
Respectful customer service should be consistent and honest not dependent on who is watching. Customers should never be questioned for requesting a receipt. I expect follow up and accountability.
@hm
The cashier then made statements minimizing or reframing what had just occurred. This behavior appeared performative and inconsistent, raising concerns about accountability rather than a simple misunderstanding. @hm@HmSupportline
The cashier then made statements minimizing or reframing what had just occurred. This behavior appeared performative and inconsistent, raising concerns about accountability rather than a simple misunderstanding. @hm@HmSupportline
What was most concerning was the sudden shift in demeanor. The cashier was standoffish and dismissive with me, but once another associate and management became involved, her tone abruptly shifted to passive and overly polite. @hm
What was most concerning was the sudden shift in demeanor. The cashier was standoffish and dismissive with me, but once another associate and management became involved, her tone abruptly shifted to passive and overly polite. @hm
Notably, the receipt issued is marked as a βreprint,β which reflects that a receipt was not initially provided and was only generated after I explicitly requested one.
Notably, the receipt issued is marked as a βreprint,β which reflects that a receipt was not initially provided and was only generated after I explicitly requested one.
@hm after completing my purchase, the cashier did not offer a receipt. When I requested a paper receipt, I was met with a series of questions, including why I needed one, followed again by comments about red ticket items being final sale despite that already being acknowledged.
@hm after completing my purchase, the cashier did not offer a receipt. When I requested a paper receipt, I was met with a series of questions, including why I needed one, followed again by comments about red ticket items being final sale despite that already being acknowledged.
Earlier in the transaction, the cashier stated that red ticket items are final sale. I acknowledged and agreed to that policy. This was clearly established and not in dispute. @hm
Earlier in the transaction, the cashier stated that red ticket items are final sale. I acknowledged and agreed to that policy. This was clearly established and not in dispute. @hm
While shopping, only one cashier was available and handling a lengthy transaction. When I reached the register, I asked for prices on clearance items without tags and received curt, dismissive responses instead of clear answers. @hm
While shopping, only one cashier was available and handling a lengthy transaction. When I reached the register, I asked for prices on clearance items without tags and received curt, dismissive responses instead of clear answers. @hm
@hm Iβm filing a complaint regarding an unprofessional instore interaction that had nothing to do with policy and everything to do with tone, conduct, and integrity at your Garden City, NY location.
@hm Iβm filing a complaint regarding an unprofessional instore interaction that had nothing to do with policy and everything to do with tone, conduct, and integrity at your Garden City, NY location.
@tjmaxx TJ Maxx has a pricing issue. Employees often refuse to look up prices especially on seasonal items. If the markdown is already in the system, it DOESNβT ring up unless someone checks and puts a markdown sticker on the item. If customers donβt ask, they overpay.
Marshalls have a pricing issue. Employees often refuse to look up prices especially on seasonal items. If the markdown is already in the system, it DOESNβT ring up unless someone checks and puts a markdown sticker on the item. If customers donβt ask, they overpay.
@marshalls
@fetchrewards Advertising newsletter offers for 2,500 points each and then not awarding them after completion is not okay. Iβm missing ~12,000 points. Looking forward to your explanation and my points. #ConsumerRights I signed up on November 19th and November 24th.