Primus Helps

We are here to help. Mon to Fri 9am - 8pm, Sat 9am - 5pm EST. Tech support available at 1-800-370-0015. Mon to Fri 8am - 10pm, Sat to Sun 9am - 10pm EST

[Primus Helps @PrimusHelps]

@stardustnf Hi @stardustnf,

We’re sorry to hear you’ve been experiencing issues with your internet. If you’ve checked our Network Status page and there’s no outage listed for your area, it might be worth reaching out to us directly so we can investigate further.

Have a good day!

[Primus Helps @PrimusHelps]

À 16 heures ATL, nous constatons que les services ont été rétablis. Les clients du Canada atlantique devraient maintenant être de nouveau en ligne. Si vous continuez à rencontrer des problèmes, n'hésitez pas à appeler. Nos temps d'attente sont désormais faibles.

[Primus Helps @PrimusHelps]

As of 4pm ATL we are seeing services have been restored. Customers in Atlantic Canada should now be back online. You may have to power cycle your modem and connected devices. If you continue to have issues, please do not hesitate to call. Our wait times are now low.

[Primus Helps @PrimusHelps]

Mise à jour à 14h30 ATL - Alors que les réparations des câbles sont en cours, nous constatons que les services de certains clients sont rétablis. Actuellement, nous avons une heure estimée de pleine résolution vers 17h00 ATL.

[Primus Helps @PrimusHelps]

Nous subissons actuellement une panne de service câble dans la région du Canada atlantique. Cette panne est relié à un bris du réseau d'un fournisseur sous-jacent. Nous nous excusons sincèrement pour l'inconvénient et nous travaillons à rétablir le service aussitôt que possible

[Primus Helps @PrimusHelps]

Mis à jour à 12h30. Nous subissons actuellement une panne affectant nos clients du câble au Canada atlantique. La panne est due à une fibre coupée d'un transporteur sous-jacent. L'équipe de réparation a localisé la zone touchée et se prépare à épisser le câble. Pas encore d'ETR.

[Primus Helps @PrimusHelps]

Update 2:30pm ATL - As cable repairs are underway, we are seeing some customers services are being restored. Currently we have an Estimated time of full resolution around 5pm ATL

[Primus Helps @PrimusHelps]

Updated at 12:30. We are currently experiencing an outage impacting our cable customers in Atlantic Canada. The outage is due to a fiber cut from an underlying carrier. The repair team has located the affected area and is preparing to splice the cable. No ETR yet.

[Primus Helps @PrimusHelps]

We are currently experiencing an outage impacting our cable customers in Atlantic Canada. The outage is due to a fiber cut from an underlying carrier. We apologize for the service disruption and we're working to have this resolved as soon as possible.

[Primus Helps @PrimusHelps]

@stardustnf Unfortunately, we're not able to provide any estimation as we are still investigating the cause. When the source of the problem has been found, it will be easier to give an estimated time for the resolution.

[Primus Helps @PrimusHelps]

@LeeJ29 Hi,

We are sorry about the inconveniences you have experienced. Since we need access to your account and are not authorized to share private information related to your Primus account via Twitter, you can call us at 1-800-806-3273 or use our chat service on our website.

Thanks

[Primus Helps @PrimusHelps]

@RetailTherapyEh Hello Retail Therapy,

For security reasons, please do not call or click on anything in the message you have received. You can contact us using the information available on our website at https://t.co/rBWJ7fF8dC.

Thank you for your attention.

[Primus Helps @PrimusHelps]

@marlenespatuk Hello Marlene,

Please do not click anything within that link and call us at 1-800-806-3273 or send us a private message so that we can look at this situation with you.

Have a nice day !

[Primus Helps @PrimusHelps]

@Jrbeaudry Hello Justin,

Unfortunately, we no longer offer new customers wireless plans for cell phones. However, we do have many good residential services.

You can click here for more information: https://t.co/UvOdGUYxht

Have a nice day!

[Primus Helps @PrimusHelps]

@Myloveseemefly Hello Yo,

We are sorry for the inconvenience you have experienced. Are you still having problems at this moment? If so, please call us anytime at 1-800-370-0015.

Have a good day!

[Primus Helps @PrimusHelps]

@Firkysin Hi Firk, please contact our tech support; phone [phone] or email [email protected]