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π¨ MTN NIGERIA, WE NEED YOU TO URGENTLY REVIEW THE NEW βNON-APPEARANCE SIM SWAPβ SYSTEM! π¨
IS THIS REALLY MAKING CUSTOMERS SAFER β OR CREATING A NEW SECURITY RISK?
This is a serious concern that every MTN customer needs to pay attention to.
The introduction of βNon-Appearance SIM Swapβ raises important questions about customer safety, identity verification, and accountability.
If a SIM can be swapped without the actual owner physically appearing, then one critical question must be answered:
π΄ How can MTN guarantee that the person requesting the SIM swap is truly the legitimate owner?
π΄ What happens if someone's personal information is used without their knowledge or consent?
π΄ What happens when the affected number is connected to bank accounts, POS transactions, OTPs, WhatsApp, email, crypto wallets and other sensitive services?
π΄ Who bears the responsibility when a customer suffers financial or digital losses from a SIM swap they never requested?
This is NOT an attack on MTN.
It is a genuine call for stronger customer protection and transparency.
A mobile number today is no longer just a tool for making calls.
It can be connected to:
π° Bank accounts
π¦ Financial services
π OTPs and authentication
π± WhatsApp and social media
π§ Email accounts
πΌ Business operations
π³ Payment platforms
π Important personal accounts
A SIM swap can therefore potentially give someone access to extremely sensitive parts of a person's digital life.
β οΈ WHAT WE ARE ASKING FROM MTN:
π Urgently review the Non-Appearance SIM Swap process.
π If there are identifiable security gaps, consider temporarily suspending the process until stronger safeguards are implemented.
π Introduce stronger identity and ownership verification before approving any SIM swap.
π Send an immediate notification to the original number/customer through alternative verified channels whenever a SIM swap request is initiated or completed.
π Give customers a fast and reliable way to block or report an unauthorized SIM swap immediately.
π Most importantly, ensure that no customer loses access to their number, money, OTPs or important accounts because of a SIM swap they did not request or authorize.
π’ MTN NIGERIA, PLEASE LISTEN TO YOUR CUSTOMERS.
If the system is completely secure, explain the safeguards clearly to the public.
If there are vulnerabilities, fix them before they become a bigger problem.
Security should never be compromised for convenience.
CUSTOMER SECURITY MUST COME FIRST. π
We are asking MTN Nigeria to take this concern seriously, investigate the potential risks surrounding Non-Appearance SIM Swap, and take whatever action is necessary to protect its customers.
Because when a customer's SIM is compromised, the damage can go far beyond losing a phone number.
MTN, PLEASE REVIEW THIS SYSTEM. PROTECT YOUR CUSTOMERS BEFORE THEY BECOME VICTIMS.
@MTNNG
#MTNSimSwap
#ProtectMTNCustomers
@MTNNG@PoliceNG@NgComCommission@ndpcngr
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