@Bladeisspooky Hello, Please send us your order number via DM so we can locate your account, and follow up. I will also encourage you to call or live chat instead of emailing. We are currently experiencing a high volume of emails and response time is longer than typical.
@adidas07 Hello Dwayne, We are sorry that your concerns haven't been addressed in a timely manner. Please send us a DM with your order number so that we can review.
@UncleDibbz Hi, Uncle Dibbz. We are sorry that your order has not printed when expected. We will send you a direct message shortly on this matter.
Customer Care
@thenewstack It appears that you are not following us so we are not able to send you a dm. Please update your post with an order number so we can locate your account with us.
Dear valued customers,
We are closed on Friday and Saturday, July 3 - 4 in celebration of Independence Day.
For inquiries, you can reach us at:
☎️ 888-296-5760
💬 Live chat @ https://t.co/Ee3DrOL469
We'll be back on Monday, July 6.
May you all have a meaningful 4th of July.
@RandyWayde We tried to send you a direct message but were unable to since you are not following us. Please send us a direct message, and we'll be happy to assist you.
Customer Care
@RandyWayde Hi, Randy. We are sorry that you have been unable to get through to speak with a representative. We will send you a direct message shortly.
Customer Care
@PelsRenovation Hi, Josh. We would be more than happy to assist you with this. We tried to send you a direct message about this, but since you are not following us, we were unable to. Please send us a direct message so we can respond to you. Thank you.
Customer Care
@Fivemil Hi fivemil, Orders over $39 are offered free shipping. Our main carrier is FedEx but she ship through UPS and USPS/DHL. We are happy to check our other carriers for a better rate if you would like us to. Just sent us a DM with your order number and we can check this for you.
@Fivemil Hello, We understand your shipping concern. However, we do not have control on the shipping charges, they are given to us by carrier. We do recommend using customers their own UPS or FedEx account to waive the carrier fee. Hope this will help.
Thank you,
Customer Care
We are closed for the holidays.
Our pickup locations will be CLOSED on December 25 and January 1.
For questions and concerns,
please call: 888-296-5760
or message us: https://t.co/XWUFYYdIzb
@MaxSycamore Hello Max, Thank you for sharing your great experience with Print Runner. We are glad to hear that you are happy with the products and services we provide. We look forward to continuing to working with you.
Thank you,
Customer Care
@angelpiontek Hello Angel, We appreciate you taking the time to leave us a comment with Print Runner. Yes, Uprinting and Print Runner is owned by the same company. We are glad to know that you are happy with the free shipping services offered by Print Runner.
Thank you,
Customer Care
As always, we are passionate about—and committed to—expert-quality printing for our customers during this challenging and uncertain time.
For more information, visit FAQ page today👉https://t.co/vQ2gFBPMCW
@LittlePeachGift@UPrinting We apologize for the experience with your order and the delay. A full refund has been issued as requested since we were unable to meet your deadline. Please allow a refund of 3 to 5 business days to reflect on your account. We appreciate your honest feedback.
Thank you,
@LittlePeachGift@UPrinting Hello, We appreciate you taking the time to leave us a comment with Print Runner. We are very sorry to hear about your experience with current order. Will you send us a direct message with your order? We will be happy to look into the concerns follow up with you.
Customer Care
Our pickup locations will be closed from Nov 26 - 27 to celebrate Thanksgiving and Black Friday.
For inquiries, please call 888-296-5760 or message us https://t.co/XWUFYXW7HD
Our customer service team is open from 6am - 5pm on Thanksgiving, 5am - 7pm on Black Friday, PST.
@haute_daisy Hey @haute_daisy, A member of our team just tried to call you regarding your order. They did leave a message as well. We will be sending you direct message shortly for additional information.
Customer Care
@haute_daisy Hi @haute_daisy, we are sorry that you were not assisted with your order by the agent you were in contact with. We would be more than happy to assist you with your order. We will send you a direct message here shortly to obtain your order information.
Customer Care