Priyadarshan

Solutions consultant @sahajSoftware, a technology enthusiast , Software Engineer by profession

[Priyadarshan @Priyadarshan85]

@soumithchintala I am in for this

[Priyadarshan @Priyadarshan85]

@JioCare @JioCare Got no message and nothing after your response

[Priyadarshan @Priyadarshan85]

@JioCare I have been without a working JioFiber connection since last night.

I raised a support request with the Jio customer support team yesterday. This morning, the assigned technician called me only to inform me that he had been sent to my old installation address

[Priyadarshan @Priyadarshan85]

@JioCare @JioCare Still awaiting assignment of an Engineer

[Priyadarshan @Priyadarshan85]

@JioCare I would appreciate immediate intervention to resolve this issue. If this is the level of support I can expect for a critical service outage, I will unfortunately have to reconsider continuing with JioFiber.

[Priyadarshan @Priyadarshan85]

@JioCare It has already been almost an entire day without internet, and it now appears that I may have to wait another day. I genuinely did not expect the resolution SLA for a complete loss of internet connectivity to stretch to two days with no clear ownership or communication.

[Priyadarshan @Priyadarshan85]

I would appreciate immediate intervention to resolve this issue. If this is the level of support I can expect for a critical service outage, I will unfortunately have to reconsider continuing with JioFiber.

[Priyadarshan @Priyadarshan85]

now appears that I may have to wait another day. I genuinely did not expect the resolution SLA for a complete loss of internet connectivity to stretch to two days with no clear ownership or communication.

[Priyadarshan @Priyadarshan85]

support team had told me—that no payment would be required for the router.

Now I am being told that a technician can only be assigned tomorrow, and even then there is no clarity on the expected time of the visit.

It has already been almost an entire day without internet, and it

[Priyadarshan @Priyadarshan85]

I also contacted the executive who helped me purchase the JioFiber connection. Initially, he assured me that he would arrange for a technician by the afternoon, but then informed me that I would have to pay for a replacement router. This directly contradicts what the Jio customer

[Priyadarshan @Priyadarshan85]

despite me explicitly informing customer support that the issue was with my new connection address.

The technician asked me to raise a fresh support request, which I did. The new Request ID is SR00003A0539.

[Priyadarshan @Priyadarshan85]

Since then:

No technician has been assigned.
I have made nearly four calls to customer support since morning.
Every call ends up with me being kept on hold until the call eventually gets disconnected, with no callback from the support team.

[Priyadarshan @Priyadarshan85]

@JioCare I have been without a working JioFiber connection since last night.

I raised a support request with the Jio customer support team yesterday. This morning, the assigned technician called me only to inform me that he had been sent to my old installation address,

[Priyadarshan @Priyadarshan85]

@manurishiguptha I have asked hot water several times while on indigo flight ..always got one..I feel the issue highlighted by you is incidental

[Priyadarshan @Priyadarshan85]

@prakdadlani Avm.juhu

[Sucheta Dalal @suchetadalal]

Make her famous. It is our duty to stand by the rare officers who dare to do their job fearlessly. She has put her future on the line for us. Let us reciprocate by standing with her!! 🫡🙏🙌🏽🙌🏽