20sth girl working at a luxury fashion giant's corporate. Former marketing manager for a designer. Ex party girl/princess; currently wannabe workaholic.
@ritual_co If you are genuinely interested in learning about the awful experience, please DM me for my phone number, and I will be happy to jump on a call to discuss this. (5/5)
@ritual_co The onus should not be on me to use my personal time to document the whole incident in writing; I will need to explain the situation and convey the inadequate help I received and — more importantly — the utterly disrespectful tone of the customer service representative. (4/?)
I forgot to mention, the server at the restaurant said the CSR was incredibly rude to HER as well when he finally called the restaurant back. This CSR needs remedial training. Customer or not, we should all be treated with respect.
I’ve been an active user of the app and I understand it was just one awful CSR. And I’ve had great CS from @ritual_co before! But I am just so disappointed right now.
I also told the restaurant the 2 options the CSR (very rudely) gave me: cancel the order or have my salad without the greens they ran out of (huh?). The restaurant said they will happily replace it with something else.
The real kicker: The app sent me a receipt for my order after the CSR said he will cancel my order. Since I’m already there, I talked to the restaurant, which said the CSR never got back to them either.