Neil Towers

Professor in Retail Marketing @uniofglos. Journal Editor IJR&DM for @EmeraldMkting. Senior Examiner @CIMinfo. International Researcher

[Neil Towers @ProfNeilTowers]

@nationalexpress update from service desk. Coach needs lubricant but no driver available, although two sitting in different coaches. All about hours available on a coach and not hours drivers. Strange???

[Neil Towers @ProfNeilTowers]

@nationalexpress waiting for 19.00 coach to Cheltenham at Birmingham Coach Station. 45+mins late. No announcements. No customer service staff. No nothing, on a day when you could show you are a viable alternative to the train. Massive own goal.. @ProfNeilTowers

[Neil Towers @ProfNeilTowers]

@liambarker @EstherMcVey1 Part time GPs working from home?

[Neil Towers @ProfNeilTowers]

@AMvanBergen Many thanks for feeding the cat. Will be there soon, probably within the hour. Could you keep a seat for me. 🙂🙂

[Neil Towers @ProfNeilTowers]

Only flight FR1998 Birmingham to Perpignan waiting 30 mins on plane at gate @Swissport what a chaotic organisation now unloading many bags from hold. Have you put them on the wrong plane!!??

[Neil Towers @ProfNeilTowers]

@stwater Low water pressure at GL51 3QL. Online Problem Reporting not working!! No hot water...

[Neil Towers @ProfNeilTowers]

Delivery from @Hermesparcels planned for 4th May still not arrived!! Ordered from @chopshoptools2011 via @AmazonUK. Blaming customer services online is slower??? Come on, this is 2021!!

[Neil Towers @ProfNeilTowers]

@Tesco Having spent 3 days talking to @Tescos with no resolution @Morrisons came to the rescue with a door step delivery.
Question: which item is organic and which item is not? Answers on a postcard, please

[Neil Towers @ProfNeilTowers]

What's happening @Tesco Cheltenham online collection. Such poor service, lack of communication and dreadful no choice substitutions. Soft foods bread and veg crushed in with tins. Unlike @Tesco Haslingden. Go to @Morrisons !!

[Neil Towers @ProfNeilTowers]

@Tesco I sent a direct message about 3 hours ago and deleted the tweet as requested...no response yet...

[Cathy Mchugh @Kanyou95]

So 14 years under SNP and every single thing they control fails. Not little fails Huge Mega fails. Education fail, police Scotland ( 1 party police force ) fail. Legal system Huge fail ( corruption of government ) Hospital construction ? Huge fail. 2 ferries for the islands, oh !

[Neil Towers @ProfNeilTowers]

@NatWest_Help
Last Tuesday contacted Middlesbrough call centre to pay off a large bridging loan. In 6 days I have made 11 calls to online telephone banking, spoken to staff in Liverpool (2), Belfast (2), Birmingham (2) and Southend-on-sea to progress. Shocking service and HELP!!

[Neil Towers @ProfNeilTowers]

@matthewjamesrem
Mark and Lawrence hard work loading in Rawtenstall's finest icy conditions. Mark's manoeuvring and Lawrence careful loading skills shone through. Very impressed with the team's caring attitude and attention to detail in protecting furniture destined for France.

[Neil Towers @ProfNeilTowers]

@CheltenhamBC Many thanks @CheltenhamBC for the prompt response and arranging the collection. Much appreciated

[Neil Towers @ProfNeilTowers]

@CheltenhamBC 18 Fernleigh Crescent GL51 3QL my food waste bin, which is quite full wasn't emptied yesterday. Neil Towers

[Neil Towers @ProfNeilTowers]

@cathynewman Cathy, a great professional #C4news tonight. Insightful interview of diversity and inclusion in the creative industry.
My wife asked about the brand of your stylish blouse. It looks fantastic. Could you help me out with the brand.
Many thanks, stay safe and thank you

[Neil Towers @ProfNeilTowers]

The X43 bus driver #Witchwaybuses should be recognised for their excellent driving skills to keep the vehicle upright. Well done you!!
The car driver needs a long ban and retest..
The outcome could have been very different @ProfNeilTowers

https://t.co/sk0HUnZ6jm