Soumitra Bhuyan

Public Policy, Associate Professor @Rutgers, Ex- Visiting Associate Professor @Princeton, Research Fellow @Deloitte

[Soumitra Bhuyan @Prof_Bhuyan]

@airindia You didn't address my concern.
Zero accountability from the airlines. I am requesting immediate action and written confirmation that Air India is treating this as a high-priority security and customer safety incident.

[Soumitra Bhuyan @Prof_Bhuyan]

@airindia Your representative at the counter lost my wife's passport at Newark International Airport on Feb 8. We need urgent assistance to get back to India tomorrow (14 Feb) as we got the emergency passport.

[Soumitra Bhuyan @Prof_Bhuyan]

@airindia Please check your DM.