Lauren Klapatch

[Lauren Klapatch @ProfeKlapatch]

Just because dialogue is happening doesn't mean decisions have been made. While we are in dialogue, we must decide how we are going to decide what needs to be done. #toughconvos @tvansoelen

[Lauren Klapatch @ProfeKlapatch]

The way that we listen and react to others is important. People will not freely share their opinions or feelings if they think they will be punished for doing so. #toughconvos @tvansoelen

[Lauren Klapatch @ProfeKlapatch]

Maintaining safety in dialogue involves confidence, humility, and skill. It takes confidence to address the issue with facts first and our stories second, humility to invite others to share their stories, and skill to do it all in an honest and kind way. #toughconvos @tvansoelen

[Lauren Klapatch @ProfeKlapatch]

Our emotional reactions to things don't come from our observations. They come from the stories we tell ourselves about those observations. We often tell ourselves incomplete stories that see us as the victim and the other person as the villain. #toughconvos @tvansoelen

[Lauren Klapatch @ProfeKlapatch]

Mutual respect is key to safe dialogue, but how do we act respectfully towards those that are hard for us to respect? We can stop dwelling on our differences and find commonalities. #toughconvos @tvansoelen

[Lauren Klapatch @ProfeKlapatch]

Fear is what destroys dialogue quicker than anything. People react more to how safe they feel in a conversation than what is actually being said. #toughconvos @tvansoelen

[Lauren Klapatch @ProfeKlapatch]

We are rarely ever completely innocent in a given situation. We can only truly control ourselves, so we should resolve to work on ourselves as individuals first before addressing problems in others. #toughconvos @tvansoelen

[Lauren Klapatch @ProfeKlapatch]

Being skilled at dialogue means making people feel safe enough to share their thoughts and feelings. This leads to better, more unified decision-making. #toughconvos @tvansoelen

[Lauren Klapatch @ProfeKlapatch]

How we handle crucial conversations, those with high stakes, strong emotions, and different opinions, determines the health of our relationships, organizations, and communities. #toughconvos @tvansoelen