Randy Drozd

Managed IT Service Provider

[Randy Drozd @Profulgent]

RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange! Salesforce customers can now deliver a unified and streamlined experience for agents by integrating RingCentral’s digital channel and voice capabilities directly into Salesforce https://t.co/GdbIyTsYUa

[Randy Drozd @Profulgent]

REMCO, a leader in commercial HVAC, refrigeration, and food service solutions, triples its call-center visibility, saves 40 hours a month, and more with RingCX and AI Quality Management. Read their story. https://t.co/zUvowvAuZw

[Randy Drozd @Profulgent]

This just in: RingCentral Reach has been named a 5-star partner program by CRN for the tenth year in a row! That’s a decade of providing the highest standard of support for our channel partners. Read more in this blog. https://t.co/Ir31kf6Sem

[Randy Drozd @Profulgent]

For the past 25 years, RingCentral has been transforming the way businesses communicate and engage their customers. Now, with AI, their reinventing customer interactions. Since launching RingCentral AI Receptionist (AIR) just a few weeks ago, they’ve... https://t.co/93n0R5QlHg

[Randy Drozd @Profulgent]

A prominent industry research firm, ISG, tells CX Today that they consider @RingCentral RingCX to be an “exemplary” contact center provider. Read the full article here. https://t.co/YLdp7yaa3E

[Randy Drozd @Profulgent]

From improving customer communication to streamlining operations with AI, the right tools can make a world of difference for small businesses. @RingCentral's Small Business Group executive shares how and why technology will become increasingly strategic... https://t.co/bauCyqS1Tz

[Randy Drozd @Profulgent]

How did a leading credit union better serve its 250,000 members? By using @RingCentral's unified communications and contact center solutions. Watch the video to learn more. https://t.co/jIJA7PJdgh

[Randy Drozd @Profulgent]

How did a leading credit union better serve its 250,000 members? By using @RingCentral's unified communications and contact center solutions. Watch the video to learn more. https://t.co/DbXTVsgcF7

[Randy Drozd @Profulgent]

With a rapidly expanding network of over 330 animal hospitals, Mission Veterinary Partners needed an enterprise business communications platform to support their growth. They turned to @RingCentral to help them scale effortlessly. https://t.co/iDvZyl44Fb

[Randy Drozd @Profulgent]

RingCentral AI Receptionist (AIR) just debuted, and it's making waves! With generative AI, @RingCentral AIR streamlines customer calls, from answering FAQs to smart call routing and even delivering call analytics. Perfect for businesses big and small!... https://t.co/DY9qfoFrvq

[Randy Drozd @Profulgent]

RingCentral has released @RingCentral AI Receptionist, which uses AI to talk to and handle customer queries in voice calls. Read the full article in UC Today. https://t.co/6DXFD05Gfz

[Randy Drozd @Profulgent]

Melody Brue from Moor Insights & Strategy dives into our latest #RingCentralTrends report, exploring how AI is shaping customer interactions, sales strategies, and productivity. Check out her analysis. https://t.co/JiT6d3rtYG

[Randy Drozd @Profulgent]

CX Today’s Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at @RingCentral, and Dave Michels, Lead Analyst at TalkingPointz, to discuss RingCentral new AI capabilities in RingCX and RingCentral’s position within... https://t.co/KwogmTRKRU

[Randy Drozd @Profulgent]

Flex Technology Group leverages @RingCentral to bring its distributed staff closer together and to dramatically improve the customer experience. Read their story. https://t.co/5AFBT5CbAp

[Randy Drozd @Profulgent]

Can #AI save customer support? In The CX Leader Podcast, @RingCentral's Jim Payne highlights the pain points in customer support and how AI can help. Tune in! https://t.co/H6GK3tbecT

[Randy Drozd @Profulgent]

How can AI improve the customer experience? In this engaging Q&A, Mike Egli, CX Client Principal at @RingCentral, shares insights on integrating AI effectively to elevate CX. https://t.co/oSuPHWI1HM

[Randy Drozd @Profulgent]

Esther Yoon, VP of Product and Industry Marketing at @RingCentral, explores how generative AI is transforming customer experience. Read more. https://t.co/iLx4VUECq7

[Randy Drozd @Profulgent]

MedCare, a leading medical equipment provider, was able to cut its call wait time by 40% with the help of @RingCentral. Read the customer success story. https://t.co/e9mZDiI2wZ

[Randy Drozd @Profulgent]

AI is making customer support more seamless and sophisticated. CX expert Shep Hypken shares how companies are balancing cutting-edge technology with the essential human element to enhance CX in this Forbes article. https://t.co/0rt1DiytPf

[Randy Drozd @Profulgent]

@RingCentral's RingEX with RingSense AI wins the "AI Innovation" RemoteTech Breakthrough Award for supporting remote and distributed teams with AI-driven solutions, such as conversation intelligence and real-time note-taking.