Project Screen by Prenetics UK

🏡Test Pods or Home Test Kits
✈️ PCR Day 2 & PCR Day 2&8 Arrivals, Test to Release, Fit to Fly
🇬🇧UK Gov listed
⏳24hr results
🙌🏽Book online today

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@RosieRixon @Prenetics @pandocruises Hi Rosie. Thank you for reaching out! Please send us a Direct Message or email (to [email protected]) with your order reference number and the email address used to place your order, and we will send you that email right away!

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@Beleza_Rach @DisneyCruise @RandoxOfficial ,

Apologies for your experience with the service received and the relayed response.

Please can you kindly forward an email to [email protected] and we will investigate the matter and offer you the resolution.

We will be expecting your email.

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@Pegsies Hi Jessie. The change is recent and still on-going. The website will be updated soon. Samples sent to Greenwich will be routed to our Anglia lab in Norwich (hence the new return label on your test). It is strongly advised that you send your sample to Norwich to avoid any delays.

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@Pegsies Hello Jessie. The Orpington address is no longer an option, unfortunately. The lab in Norwich is now our primary location for all PCR sample analyses. Again, if you have any other questions, or concerns, send us and email or Direct Message and we will look into the matter for you

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@Pegsies Hi Jessie, you can send your sample to Anglia DNA Services, 33, Scottow Enterprise Park, Norwich, NR10 5GB. We will update our website, as the new address has just recently been amended. If you have any other questions, please send us a Direct Message for further assistance.

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@Pegsies Hello. Thank you for reaching out! Please follow the link below for more information regarding the various PCR sample return options that we have available:

https://t.co/82yM5v7vKa

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@k8tpoo Hello! Thank you for reaching out! Yes, you can send us a Direct Message on Twitter, call us at [phone] or send an email to [email protected] for further assistance. At the bottom of our website we have a "Contact Us" tab where you can find more information.

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@iknowmattpike @hulababerica @DisneyCruise Hi Matt, can you kindly send us a DM or an email of your query. We will be able to assist further. We look forward to receiving your query.

[Project Screen by Prenetics UK @ProjectScreenUK]

@emery23_emery @Prenetics Hi Spencer, we are here to assist you. If you could send us a DM with your details we would be happy to help.

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@OliAworth Hi Oli! Thank you for reaching out. Yes! If every person has their own profile set up, then activating each person's test under their respective profile will ensure that everyone's certificate has their details on it. If you have any more questions please send us a Direct Message

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@JTheatre12345 Hi Joshua, 

Thank you for reaching out to Prenetics! 

We've responded to your email and your query has been resolved. 

We trust that you'd be elated to know that your results have been released. 

Your report is available on our portal for download. ( ...

[Project Screen by Prenetics UK @ProjectScreenUK]

@OliAworth Perfect!

The next thing to is activate the tests. 

Please ensure you only activate your kit when you are completing your self administered sample. This can be activated through the below link:

https://t.co/CSvb0aXpaY

The activation of your test serves as an indication of w...

[Project Screen by Prenetics UK @ProjectScreenUK]

@OliAworth Hi Oli, 

I hope you are well. 

Thank you for reaching out to Prenetics!

I can confirm both numbers can be used interchangeably. We will be able to trace both references back to you.

I trust that this response, would be both conducive and applicable to your query to facilit...

[Project Screen by Prenetics UK @ProjectScreenUK]

@madfish1975 Hi, we are here to support you. Could you send us a DM and our team can ensure you can book an observation?

[Project Screen by Prenetics UK @ProjectScreenUK]

@EllerySnow @RoyalCaribbean @Prenetics If you're happy, we're happy! Take care, and have a wonderful Tuesday morning!

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@EllerySnow @RoyalCaribbean @Prenetics Hello Ellery. Thank you for reaching out. Yes! Our Observed Lateral Flow Antigen tests are FDA approved and can be used remotely; meaning that you could use them in the US before you embark. Please send us a direct message or email to [email protected] for more information

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@LadyLilTrace @TomandDomTravel @PrincessCruises Hello Tracey! If you are sailing on Saturday, we would advise that you take your tests on Thursday, Friday or Saturday morning, just to be sure. Our Lateral Flow Antigen tests will show whether you're negative or positive within 15 minutes; and your Fit to Travel certificate w...

[Project Screen by Prenetics UK @ProjectScreenUK]

@FredericDucham2 Please be advised that a senior agent will be in touch with you shortly via a Call.

[Project Screen by Prenetics UK @ProjectScreenUK]

@FredericDucham2 Please be advised that a senior agent will be in touch with you shortly via a Call.