Rachel - PropShop24

Curator at PropShop24, the Curators of Cool. Love my life and my job! (my boss made me say that) 😊

[Rachel - PropShop24 @PropShop24]

@PallabiSen We understand your concern. However, we’re happy to confirm that your order has already been delivered today. The tracking information may not always reflect the real-time delivery status, and we apologize for any confusion this may have caused. Thank you for your patience.

[Rachel - PropShop24 @PropShop24]

@PallabiSen Hi, we tried contacting you on your registered number, but unfortunately, it was not reachable. As per the order details, the dispatch date provided at the time of placing the order was December 24th.

[Rachel - PropShop24 @PropShop24]

@GPrchitects Hi Garima, kindly email us at [email protected], and our team will review your request and get back to you soon.

[Rachel - PropShop24 @PropShop24]

@sivji Due to serviceability issues with your pincode, there was a delay. Our emails may have gone to your spam folder. We have escalated your order pickup and will arrange the same within 24-48 hours. Thank you for your patience!

[Rachel - PropShop24 @PropShop24]

@sivji Hi,we regret the delay in your return request. We tried contacting you but were unable to get through. Our team has replied to your emails on Oct 16th and 19th respectively, informing that we would arrange the pickup.

[Rachel - PropShop24 @PropShop24]

@shrutsvenky We’re truly sorry for the frustration and are committed to improving your experience.

[Rachel - PropShop24 @PropShop24]

@shrutsvenky Hey, we apologize for the inconvenience with your order. Unfortunately, our email about the unavailable item didn’t reach you. As requested, your order was canceled, and the refund was initiated on 26th August. We hope you’ve received it.

[Rachel - PropShop24 @PropShop24]

@Nidhirathi_92 Hey Nidhi, I have updated our relevant team and they will get in touch with you on Monday. Thank you.

[Rachel - PropShop24 @PropShop24]

@alok0104 In case of any other concerns, you can call us on 08047181666 (Mon – Sat 10:30 AM to 7:00 PM) or email us on [email protected] and we would be happy to help you.

[Rachel - PropShop24 @PropShop24]

@alok0104 The order will be dispatched by today and you will receive an email with the tracking details. I will have this order personally tracked for you till it is delivered.

[Rachel - PropShop24 @PropShop24]

@alok0104 Hey Alok, we are really sorry the delay in dispatch of your order. Further to our conversation, one of the product from your order could not pass the quality check due to which we were awaiting a replacement from the partner brand.

[Rachel - PropShop24 @PropShop24]

@RajshriYadav7 Hey, we are glad :) Thank you for choosing PropShop24.

[Rachel - PropShop24 @PropShop24]

@SharmsJoshi The refund is initiated back to the source account and will reflect in 5-7 workings days. In case of any other concerns, you can call us on 08047181666 (Monday – Saturday 10:30 AM to 7:00 PM) or email us on [email protected] and we would be happy to help you

[Rachel - PropShop24 @PropShop24]

@SharmsJoshi Hey Sharmila, further to our telephonic conversation, we are really sorry that the pending products from your order was cancelled due to non-serviceability of the area pincode. I will have the feedback shared with team.

[Rachel - PropShop24 @PropShop24]

@baanujar Hey Anuja, we certainly understand your concern and apologize for the delay caused. We have shared the feedback with our relevant teams as well. We hope you give us another chance to turn your experience around with us. Thank you.

[Rachel - PropShop24 @PropShop24]

@baanujar Hey Anuja, thank you for taking time to speak with us. Firstly, we are really sorry for the delay in dispatching your order. Due to an unforeseen procurement issue, the dispatch has been delayed.

[Rachel - PropShop24 @PropShop24]

@ShivangiRaval7 We did try our best to get it delivered before Rakhi. We hope you give us another chance to serve you soon and we would ensure to turn around your experience with us. Please feel free to call us on 08047181666 (Mon-Sat, 10.30am to 7pm) or email us on [email protected].

[Rachel - PropShop24 @PropShop24]

@drashtishah2704 However, depending upon the availability your order will be shipped at the earliest and I will have it personally tracked for you. Please feel free to call us on 08047181666 (Mon-Sat, 10.30am to 7pm) or email us on [email protected] and we would be happy to help. Thank you.