Iveta Prosová

[Iveta Prosová @ProsovaI]

@qrsupport

[Iveta Prosová @ProsovaI]

@qrsupport I dont have weeks to “be patient with you” as you said to me.

[Iveta Prosová @ProsovaI]

@qrsupport And its very time sensitive - tomorrow you said you will deliver my luggage. I need to be sure you send it to the right adress.

[Iveta Prosová @ProsovaI]

@qrsupport I tried that, you never replied.

[Iveta Prosová @ProsovaI]

@qatarairways @qrsupport Hello, you mishandled my luggage 19/7/22. I had to chase you for any kind of response. I retourned home. Now you supposedly found my luggage but you are sending it to my VACATION DESTINATION?! Could you send it to my permanent adress so I actually get my belongings?!

[Iveta Prosová @ProsovaI]

@qrsupport Hello, you mishandled my luggage 19/7/22. I had to chase you for any kind of response. I retourned home. Now you supposedly found my luggage but you are sending it to my VACATION DESTINATION?! Could you send it to my permanent adress so I actually get my belongings?!

[Iveta Prosová @ProsovaI]

@qrsupport On 19/7/22 you mishandled my luggage, I had to chase you for weeks to get your reply. Then I went home. Now you supposedly found my luggage but are sending it to my vacation destination?! And Im waiting for 30 min on online chat for your support?!

[Iveta Prosová @ProsovaI]

@qrsupport If you read my other tweets, I have already done EVERYTHING.

[Iveta Prosová @ProsovaI]

@qrsupport This is a disgrace for your company. I spend so much of my money, time and nerves to get my luggage back. Shame on your customer service for doing literally nothing and left me on my own!

[Iveta Prosová @ProsovaI]

@qrsupport I tried live chat, emailing, whatsapp, calling, I filled out your complaint form. On your request I filled out your missing luggage form for the second time, send you luggage photos for the second time. No one even answered that email. Do something!!!!!

[Iveta Prosová @ProsovaI]

@qrsupport I don’t even know any conditions about compensation (since on your website there are only obligation for me but no word on your responsibilities). I am almost leaving back home. I don’t have my luggage and I dont even know if I can buy a new one and will be refunded..?!