Proton Support

We’re here to help and answer your questions about @protonmail @protonvpn @protondrive @proton_pass, & @protonwallet.

🗓️ Available weekdays from 8am-6pm CET.

[Proton Support @ProtonSupport]

@TheGRiM83 We've joined forces with Standard Notes, which you can check out at https://t.co/P48pozA0dV.

[Proton Support @ProtonSupport]

@MIRRONAKE No, please refer to the article we've shared with you for the instructions.

[Proton Support @ProtonSupport]

@Ba_RvR14 We're working on rewriting the mobile apps for Proton Calendar, and we'll add your +1 for implementing a landscape mode.

[Proton Support @ProtonSupport]

@WaltThomas1961 If you're still unable to locate the verification code, contact us at https://t.co/ctYbzgzULF so we can investigate further.

[Proton Support @ProtonSupport]

@Liberty17673683 Yes, and then re-add it again. Please check out the full instructions in our initial reply.

[Proton Support @ProtonSupport]

@Liberty17673683 It's prompting you to allow Keychain access -- select 'Always Allow'. It's where we store session tokens and if the app can't read/write there, then you could be forced to login at every launch.

[Proton Support @ProtonSupport]

@1pissedE Thank you for your feedback! We'll pass your interest in this along to the team, for future consideration.

[Proton Support @ProtonSupport]

@WaltThomas1961 We've checked with the team and we can see that the message has been delivered. Do you have any custom filters set on your account? Can you try searching for the email? Send us a DM if you're still unable to locate the email.

[Proton Support @ProtonSupport]

We do not profit off your data, and the only way we maintain our services, as well as make free accounts possible, is through the support of our paying users. This is why we offer paying users access to additional features such as the ability to connect on up to 10 different devices simultaneously.

[Proton Support @ProtonSupport]

@reg_andr Please report this issue through the Support option in the extension’s Settings so our team can investigate. Thank you in advance!

[Proton Support @ProtonSupport]

Are you using any other extensions on your browser? Can you try clearing your browser's cache to see if that helps (https://t.co/VFQd1b44vp)?

You can also try removing and adding the extension again and let us know if that resolves the issue.

If the problem persists, DM us so we can look into it.

[Proton Support @ProtonSupport]

@frowzyn1 Thank you for your feedback! We've passed it along to the team.

[Proton Support @ProtonSupport]

Folders are available across all platforms for users on Proton Pass Plus, Proton Pass Family, and Proton Unlimited plans, as well as eligible business plans, including Proton Pass Professional, VPN and Pass Professional, and Proton Workspace.

Users on the Free or Pass Essentials plan can’t create folders, but they can access and use folders in vaults shared with them by users on a paid plan.

[Proton Support @ProtonSupport]

@MIRRONAKE Hi! You can learn how to add permissions for autotype on MacOS here: https://t.co/5XJ2q2pWmN

[Proton Support @ProtonSupport]

@WormChester33 On which platform are you experiencing this? Are you connected to a VPN perhaps? Can you reach out to us at https://t.co/ZLKHI56hER so we can look into this? https://t.co/gYMWNy27QB

[Proton Support @ProtonSupport]

@ProtonWave77 Hi! We'll share your suggestion with the team -- thanks for the feedback!

[Proton Support @ProtonSupport]

@euzinho_max Feel free to send us a DM so we can help you further. https://t.co/gYMWNy27QB

[Proton Support @ProtonSupport]

@HamedBoos96 We do have servers in Eritrea. You can check out our servers list at https://t.co/Fi4YUJGfZ7.

[Proton Support @ProtonSupport]

@1hpLFT Hi Jonathan. We currently don't have any additional information we can share right now, but we'll share your feedback with the team.