@Drakaid Escucha cuando llevaba ya 5 meses trabajando en la Expo todo el.dia con VIP, al final la última semana me enteré que VIP es very important people
Service design is 10% design...
90% creating the conditions for design to happen
That means understanding constraints, building relationships with stakeholders, getting funding, winning buy-in…the list goes on
Yet most service design education focuses on the 10%
Why?!
4 years ago I took a job as a Service Designer for a business that turned over $1 billion.
The MOST important lesson:
Mapping the customer journey is THE most important step in building an incredible service.
Here's the 7-step guide (it'll level up your one-person business):