Our Main Offices will be closed this coming Monday, 9/6, in observation of Labor Day. Our 24/7 Tier 1 support techs will be available for any questions you may have. Thank you!
⚠️⚠️⚠️As the wind storm continues to blow through the region, outages have begun to increase for all utilities in the area. Our crews are currently working as quickly and safely as possible to restore power. Please visit our outage map for the latest updates.
Our main office will be closed Thursday and Friday, November 26th and 27th for the Thanksgiving Holiday. We will still have our 24/7 team available to assist you with service issues during this time. Thank you!
@PJandShannon Hi there, unfortunately, I'm unable to locate your account. I would love to take a look at the issues you're having. Please contact us at 509-927-7837 or by emailing [email protected]
@BigShotLady @PteraAlerts Hi Cindy, looks like our Support team reached out already and noted that your service should be performing well. Please let me know if that's not the case, thank you!
To remain in compliance with Governor Inslee’s November 15th Proclamation, the Ptera offices will be closed to the public until December 14th, 2020.
Please contact us by phone (509-927-7837) or email ([email protected]) if you have service issues.
Thank you!
Our main offices will be closed Wednesday, November 11th in observation of Veteran's Day. As always we do have folks available 24/7 to troubleshoot with you and help work through service issues. Thank you!