@AerLingus@noniemarie44 Hey @AerLingus are you going to address this for me at all? I’m getting more engagement from spambots pretending to represent your company than from anyone from your airline!!!
@AerLingus My wife and 2 year old child have been stranded in Miami due to your airlines poor customer service and incompetence. I have sent you a DM, I would be grateful if you could address it as a matter of urgency. My family is extremely distressed @noniemarie44
@AerLingus I did 8 hours ago when we were panicking trying to board the flight and were repeatedly ignored. You have all the info at this stage, we’ve contacted you probably 20+ times through every possible medium. Come on lads
@AerLingus Knowing that there was not enough time to call back, and given that the @AerLingus staff at Miami airport had no intention of helping us, we made the difficult decision that I would board the flight with my 6yo daughter while my wife and son would have to stay behind
@AerLingus I eventually spoke to an agent on the phone. I explained the situation and how time was of the essence. She told me she was working on the situation for me, and then she either hung up on me or the call was disconnected