@AnimatroniA We can't thank you enough for your loyalty! While we're unable to reply to your DM, if you'd like further assistance, please get in touch with us at (800) 777-8337, and we'd be happy to talk with you. ๐
@AnimatroniA Making sure our lotion tissues provide you & your nose with the comfort you deserve is important to us & we have quality checks in place to make sure you receive our best. We'd like to see how we can help further as no lotion amount or ingredients have changed. Could you pls DM?
@bilfrost Correct. We made the tough choice to discontinue Puffs To-Go in 2023. We do have x3 box sizes available to help you when you're in need including our cube, mega cube, and rectangle reach-in family style boxes. If you have any questions, please let us know. Our DMs are open.
@spongegirl716 We're sorry to see this, Georgianna, and we understand how frustrating this would be. Our tissues go through many quality checks before they make their way to you, so we'd like to learn more and do our best to make things right. Please DM us when you get a chance ๐
@thefurg We're sorry to see this! We'd love to share some helpful information and do our best to make things right for you. Please DM us when you get a chance!
@joethebluesman1 We want to help provide the lotion touch comfort you, & your nose deserve, Joe, & we're sorry to hear if we missed the mark. All our tissues go through strict quality controls before leaving our hands, & we'd really like to see how we can help further, & learn more. Pls DM us.
@Suspense1023851 We truly appreciate your loyalty to Puffs Ultra Soft. However, we haven't tested our facial tissue for this use, and our tissues are not designed to be flushed. We recommend disposal in the trash bin. If you have any questions or concerns, we welcome you to DM us.
@joethebluesman1 We truly want to offer you the comfort you and your nose deserve, and we're sorry to hear you had this experience. Our tissues go through strict quality controls to ensure our best reaches you, and your health and safety are always our #1. We'd like to help further. Pls DM us.
@3ddy_347 We aim to deliver the highest quality comfort to noses in need, so we're very sorry to hear about this. The softness of facial tissues is directly related to the amount of lint, and we regularly shut down our manufacturing lines to remove excess lint. Please DM us for help!
@TateSchmadSmald We appreciate your feedback and loyalty, Nathan. We'll be sure to share with our team that this box design wasn't a great fit for you, and that you'd like to see some new refreshed designs that are more updated. If you have any further feedback, we welcome you to DM us anytime.
@Big_McLrgHuge We're so sorry to hear you had this experience with our Plus Lotion tissues. Your health and your safety are our top priority, and we have multiple quality controls in place to ensure you receive our best, and the correct product packaged. We'd love to help further. Please DM us.
@joethebluesman1 We're disappointed to hear you feel this way. This surely isn't something we'd expect to hear, so we'll be sure to let the rest of our team know how you feel. If you'd like to share more, you're always welcome to DM us.
@reddusfoximus We're so glad to hear our Plus Vicks tissues have been a lifesaver for you and your nose, Pam. We'll be sure, and let our team know that you'd like to see them available in travel packs too! Thanks so much for your loyalty. ๐ ๐
@JohnRhinesSTL We're so happy you and your nose have found comfort in our Ultra Soft tissues, John. Thanks so much for choosing Puffs. We hope you feel better soon. ๐ ๐
@Sswirlss We'd hate to see you go. We also know an excess of lint can build up on the manufacturing line. We regularly shut down our manufacturing lines to remove excess lint that could drop. If you change your mind we'd love to learn more and to see how we make things right for you. ๐
@Sswirlss Thanks for showing us this. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be, but we're sorry to see this amount. Would you mind sharing more with us in a DM?
@whatevrrrrick We appreciate your feedback, and are letting our team know you'd like to see smaller tissues available! If you have any further questions, our inbox is always open.
@whimsicalbutts We're sorry your Puffs Plus Lotion doesn't feel as soft as you're used to & want to help. Please know, there are many quality checks in place to ensure only the best products reach you, so this isn't what we'd expect. So we can help further, please send us a DM.
@Erik_Kenison Happy to hear you dig our Olympics boxes, Erik. We're here for the all moments, especially the happy ones within the games! #PuffsKnowsNoses