@TMobile@TMobileHelp@JohnLegere Looking to upgrade my plan but being told that as an existing customer for the last 10 years I donโt qualify. Only new customers are eligible for the best rates. ATT and Verizon have more affordable plans. Can someone help?
@AustinTM_Homes@Taylor_Morrison Stay away from these crooks. They deliberately costed me $1000 of excess charges on my water bills due to a mistake in the build and are refusing to reimburse me for any of it.
@AustinTM_Homes@Taylor_Morrison I need some assistance in reaching someone who can help. The warranty manager has been ignoring my emails for the last 30 days and I still have not received my reimbursement for the irrigation mistake that Taylor Morrison made.
@TMobile@TMobileHelp@JohnLegere Iโm currently on the simple choice family plan but finding the need to have unlimited data but the magenta plan is too much of a price increase compared to what I am paying now. Why do only new customers get all the good deals and existing donโt?
@TMobileHelp@JohnLegere No one is responding about the Costco promotion ending. Is this something that T-Mobile can't help with? There is no reason to put this in a DM, everyone should be able to see. @TMobile couldn't allocate stock to Costco but @ATT and @verizon could.
@TMobileHelp@JohnLegere I want it to be solved here. This doesn't only affect me but many others as well. The promotion ends today so this is urgent. Fact is that T-Mobile didn't allocate stock to Costco.
@TMobileHelp@JohnLegere I know that there is a promo that exists to spread the credit out 24 months but the Costco one is a one time credit of $700. I just want to understand why a promo exists if Costco hasn't received any stock of the iPhones.
@TMobileHelp@TMobile@JohnLegere Can someone tell me why T-Mobile is ending a promotion for Costco before Costco even gets stock? The promotion end date is September 27th but Costco doesn't have any T-Mobile phones. How is someone supposed to take advantage of that offer!
@TMobileHelp@JohnLegere I'm glad to hear you can help. Costco simply doesn't have the phones in stock so a lot of people who have waited are now getting themselves into a situation where they aren't able to take advantage of this promotion.
@TMobileHelp@JohnLegere This isn't just a problem for me, a lot of people are going through this. Let's talk about this in public so we can find a solution for everyone.