PumpSpy Technology

PumpSpy Technology, LLC was founded in 2013 with one goal: eliminate basement flooding due to mechanical issues.

[PumpSpy Technology @PumpSpy]

@run_marc_run @THE__Buckeye @run_marc_run

We did have an issue with our servers earlier this week in the overnight hours where connection was lost for several hours. All issues have been resolved and your unit should have reconnected automatically.

[PumpSpy Technology @PumpSpy]

@apjacobs87 Hi Andy, we are investigating now, but it appears we may have had a quick bit of unexpected downtime this morning, yes. We do see devices are reconnected/reconnecting at this time. Thanks for reaching out to let us know!

[PumpSpy Technology @PumpSpy]

@guylewisc, usually there's only one cause for this, but we would love to work it out with you in support. Have you emailed us at [email protected] yet?

[PumpSpy Technology @PumpSpy]

Hey @GeorgeResists, we definitely want to hear from you in support if we haven't yet. Have you emailed our support channel at [email protected]? We would love to figure out what's holding you back here.

[PumpSpy Technology @PumpSpy]

@CorneliousJD We're happy to hear you're in good hands! Thanks for hitting us up!

[PumpSpy Technology @PumpSpy]

@CorneliousJD Hi Cornelious, we are unaware of any connection or server issues on our end currently, nor on the date you asked. Have you contacted our support channel yet?

[PumpSpy Technology @PumpSpy]

@M_Saleh4 Hi! Did we ever catch up to you and get you up and running? Our app is definitely working, so we would love to see it working for you! Email [email protected] or call us at 833 PUMPSPY

[PumpSpy Technology @PumpSpy]

We are getting so close!
New in version 1.2.3

Return of detailed historical pump cycle data
Fixed isolated difficulties signing in
Smoother setup and provisioning process
Improvements in alert notifications

[PumpSpy Technology @PumpSpy]

@run_marc_run We don't know how we missed this, but being more entertaining than the home run derby is a new milestone for us! Thank you!

[PumpSpy Technology @PumpSpy]

@M_Saleh4 Oh no! So try force closing your app, and if not, please reach out to us by email at [email protected] or phone at 833 PUMPSPY

[PumpSpy Technology @PumpSpy]

@billybigwheelz We are so happy to hear it's going well! We've been very happy to see a lot of reports from our users that they're pretty happy with our new version, thank you for your continued support!

[PumpSpy Technology @PumpSpy]

@miatared Hi Denis!

Sorry we missed you over the holiday. Can you email us at [email protected] or call us at 833 PUMPSPY? I think this one needs more detailed looking in to.

[PumpSpy Technology @PumpSpy]

@patmondor I'm always happy to see a happy ending, thanks for sticking with me too!

[PumpSpy Technology @PumpSpy]

@patmondor @patmondor two emails sent and one phone call made outbound now! We will find a way to connect!

[PumpSpy Technology @PumpSpy]

Hey Guys!
PumpSpy Technologies has been busy! We recently made some updates to our app that our customers gave us a lot of feedback on. Due to that feedback, our next update will be bringing back the historical cycle data you asked for along with several key improvements.

[PumpSpy Technology @PumpSpy]

@patmondor Interesting. Please check your email inbox in approximately 1 minute.

[PumpSpy Technology @PumpSpy]

@faustcb Thank you. We are literally counting the seconds until we can make the announcement on this new update!

[PumpSpy Technology @PumpSpy]

@Ollo01 @Ollo01 We are so sorry we missed you! It sounds like you may have tried to contact outside of business hours, but we are very eager to help! Can you email us at [email protected]?

[PumpSpy Technology @PumpSpy]

@patmondor Hi there! I'm looking desperately to try to find your support request in our systems and can find nothing. Are you able to give me an email address, or any other information we can find you by? https://t.co/TYTvjNpGNi

[PumpSpy Technology @PumpSpy]

@patmondor Good morning Patrick! We pushed fixes for this and a different connectivity concern on June 23rd, have you spoken with our support team by chance? email us at [email protected] or call us at 833 PUMPSPY