Punch Design

A design company in Fort Lauderdale, Florida.

[Beth Moore @BethMooreLPM]

Can I just get this one thing off my chest? I reserve the right to sit with anyone in the high school cafeteria that I please. If you don’t like them, you get to take your tray somewhere else. That’s the beauty of it. You be you.

Gal.2:12

[Punch Design @PunchDesignCo]

Spent a couple of days in NYC facilitating a non-profit board toward a stronger vision, outcomes, and right actions. We worked in a heck of a location today.

[Punch Design @PunchDesignCo]

What is this postcard for? What kind of a show? What would the performance be like? Would you go? https://t.co/CdyS7yUMVg

[Punch Design @PunchDesignCo]

@FedEx @FedExHelp I'm sure somewhere in there it says, "if you sign a receipt and we don't tell you it's an estimate, sorry." But please.

[Punch Design @PunchDesignCo]

@FedEx @FedExHelp So I looked up the web reference for "terms and conditions apply." Downloaded the PDF with info. It's 163 pages long.

[Punch Design @PunchDesignCo]

@FedEx @FedExHelp Me: No one told me this was an estimate. Rep: On your receipt. M: Where, exactly? R: It says "terms and conditions apply."

[Punch Design @PunchDesignCo]

@FedEx @FedExHelp Me: the second package? They told me this was the cost for everything. Rep: That's why they tell you it's an estimate.

[Punch Design @PunchDesignCo]

@FedEx @FedExHelp Me: Here's a receipt which I signed that says $241.53. Why the additional $200.69? Rep: That's for the second package.

[Punch Design @PunchDesignCo]

@FedEx @FedExHelp Appreciate a "good faith credit," but "this is a bad business practice & we'll change it" would give me more faith in you.

[Punch Design @PunchDesignCo]

@FedEx @FedExHelp And apparently a piece of text that says "terms and conditions apply" allows you to bill me $200 that I didn't sign for.

[Punch Design @PunchDesignCo]

@FedEx @FedExHelp Because here's the thing, when you hand me a receipt, I expect to pay what's on it. I also sign *that* receipt.

[Punch Design @PunchDesignCo]

But @FedEx this kind of thing should never happen. Why didn't they give me a full estimated cost? @FedExHelp 3/3

[Punch Design @PunchDesignCo]

The good news is that someone from the @FedEx customer advocate team is giving me a "good faith credit" for the extra amount. 2/

[Punch Design @PunchDesignCo]

Just had a ridiculous experience with FedEx. Multiple shipment from a FedEx Office ended up costing almost twice as much as my receipt says.

[Punch Design @PunchDesignCo]

Simpler is almost always better. Be consistent, and let your conference badges tell stories with color.

[Harvard Business Review @HarvardBiz]

3 Ways IDEO Designers Convince Companies to Accept Change https://t.co/4Mfd8sxb47

[Punch Design @PunchDesignCo]

We made a custom pop-up card for a client to use as a thank you to a donor. Such a perfect… https://t.co/Obx8Txil21

[Punch Design @PunchDesignCo]

@Jamie2090 this is @varohaub from the Scope you just watched—punch is my company. Follow me and I'll DM you contact info so we can talk web.

[Punch Design @PunchDesignCo]

"If you are not leading culture, you are not leading at all. If you are leading culture, not everyone will follow." https://t.co/JXVlnWH276

[Punch Design @PunchDesignCo]

Innovation, like all change, is disruptive. It naturally wants to go in many directions. A clear mission and clear outcomes focus your work.