Pyrios Social

[Genesys @Genesys]

Announcing BeyondCX - the industry's first eLearning program. With 67% of consumers preferring empathetic #CX over speedy resolutions, BeyondCX will teach skills needed for delivering personalized experiences.

Learn about BeyondCX and Genesys Cloud CX™ WEM tools 👇

[Genesys @Genesys]

In #healthcare, the patient access experience is about more than great service and customer satisfaction – it requires seamless omnichannel, predictive #AI, and EHR integration. Read about four ways to improve your patient experience 👇

[Genesys @Genesys]

Help your employees succeed by focusing on their needs.

Simplify performance and quality management with #AI so employees feel valued, supported, and engaged – giving them a direct path to improving #CX.​

​Learn how to engage your workforce with our new practical guide 👇

[Genesys @Genesys]

Genesys is as a Leader in the @Gartner_inc® 2021 Magic Quadrant™ for #CCaaS. This recognition makes Genesys a seven-time #GartnerMagicQuadrant™ Leader. See why we ranked highest in ability to execute – which we believe is a testament to our customers, partners, and employees.

[Genesys @Genesys]

Re-engaging today's disconnected consumer requires rethinking your #CX, according to The Connected Customer Experience report.​

Hear more about the study's findings in the new Consultant Podcast episode with Genesys experts Scott Nagel, Claire Beatty, and Ginger Conlon.

[Genesys @Genesys]

𝘕𝘦𝘸 Open Messaging APIs for #GenesysCloudCX enable brands to manage third-party channels or custom messaging apps alongside traditional offerings, like SMS, social media and web messaging – creating a true multichannel view of the customer. #API https://t.co/HzvBIEAzFb

[Genesys @Genesys]

Creating a culture that celebrates diversity and inclusion is a critical step in bringing empathy into your #CX. See Chief Sustainability Officer Bridgette McAdoo's full interview from #Xperience21 and more, available on-demand: https://t.co/KsCpTpUcgu.

[Pyrios Social @PyriosSocial]

The Black Box team (formerly AGC Networks and Pyrios) is delighted to have worked with healthAlliance on this #digitaltransformation.

[Pyrios Social @PyriosSocial]

A good review of #Genesys #Xperience21 highlights.

[Genesys @Genesys]

In her latest blog, Chief Marketing Officer, Joyce Kim reflects on #Xperience21 highlights and the #CX industry's shift to establish new customer experiences – ones that are empathetic, fluid and on an individual’s terms.

[Genesys @Genesys]

[NEWS] Genesys receives the highest ranking in the newest @Frost_Sullivan report.🥇

Hear from our own EVP of Global Sales and Field Operations, ML Maco, about how Genesys is differentiating itself in the #cloud #contactcenter industry. #GenesysCloud

[Pyrios Social @PyriosSocial]

We're delighted to be recognised as @NICE Workforce & Customer Experience Partner ANZ, in recognition of our Enterprise Portfolio Sales Performance. The Award presented in Sydney to Robyn O'Reilly Black Box VP and Country Head ANZ by Rod Lester, NICE Managing Director ANZ

[Pyrios Social @PyriosSocial]

We're delighted to welcome to the team Brett Logan as Sales Director, to spearhead sales of Pyrios’ CX and employee engagement solutions and services. https://t.co/BtaVkBxma7 #contactcentre #CX #experiencemanagement #sales

[Pyrios Social @PyriosSocial]

Check out these top tips on how to better support your #contactcentre agents post #covid in this podcast with Pyrios' Kelly Brickley https://t.co/taX6ta1so1

[Pyrios Social @PyriosSocial]

Celebrating International Women's Day, Robyn O'Reilly shares her views on the 2021 theme #ChooseToChallenge in this 2-minute video https://t.co/XhpCQBEwnf #IWD2021

[Pyrios Social @PyriosSocial]

Exceptional #CX demands anytime, anywhere, & any device access to #customersupport. Join an esteemed panel of CX experts on Feb 25 to learn the challenges facing #businesses on their journey from ordinary #customerservice to an exceptional experience https://t.co/flE4gsVgki

[Pyrios Social @PyriosSocial]

NZ government agencies now have the benefit of a #contactcentre expert at their disposal as they move to #cloudbased technologies. Pyrios has extended its Telecommunications-as-a-Service (TaaS) portfolio to include Genesys Cloud services and support https://t.co/DYZ92JUREi

[Black Box @blackbox_ns]

How can you elevate your #customerservice to an exceptional #CX? Join our panel of CX experts on Thurs., Feb 25 to learn best practices for cloud-based CX #transformation, how to improve customer satisfaction, & technologies for driving business agility. https://t.co/tI5xgRK31Z

[Pyrios Social @PyriosSocial]

Wishing our customers, partners and colleagues a Merry Christmas and happy holidays!

[Pyrios Social @PyriosSocial]

Modern #contactcentre platforms and APIs have set the stage for a new breed of contact centre super-agent, known as the 'universal agent' https://t.co/TSeDh4vaF0 #CX #contactcentreagents

[Pyrios Social @PyriosSocial]

Modern #contactcentre platforms are raising their profile thanks to new features and functions designed for workers across the #business. The scope of this #technology will help shrink the technology ecosystem for end-to-end #customerexperience management. https://t.co/TSeDh4vaF0