QPC Australia

Customer experience and contact centre experts who know how to leverage the power of Genesys Cloud, Calabrio, Qmatic, LivePro, Jabra and many other vendors

[QPC Australia @QpcAustralia]

Farewell 2023. Hello 2024! An exciting year lies ahead.

Thank you to our customers and partners for all your support throughout the year, and we wish you a happy, safe and relaxing holiday season.

[QPC Australia @QpcAustralia]

Our latest Genesys Partner Update is available for review on the website.

Catch up on all the latest news and features in Genesys Cloud CX in one convenient post
https://t.co/tBomYgEIXd

#GenesysPartner #GenesysUpdate #GenesysCloudCX #CX #contactcentresolutions

[QPC Australia @QpcAustralia]

The Glider teamed up with PayPal to produce the "Decoding Australian Bill Payment Trends: Insights For Success report."

Download the report now 👇
https://t.co/EZgobIhjhW

[QPC Australia @QpcAustralia]

Did you know we compile a Genesys update monthly on all the feature release highlights and a full summary of all releases and upcoming deprecations? Join our mailing list to receive the news https://t.co/VDWILk5J4H

[QPC Australia @QpcAustralia]

Our latest blog post looks at the top four use cases for using Generative AI in contact centre solutions. Are you leveraging the power of AI in your contact centre?
https://t.co/r59DIw7jhL

[QPC Australia @QpcAustralia]

Did you know QPC Connect is an Enterprise Communication Platform offering PSTN, Smart Numbers, SMS, Carrier Services (Optus, Vocus, etc.), Managed Services, Security and SD-WAN? Learn more here: https://t.co/hXijcFYc5L

[QPC Australia @QpcAustralia]

Only one more sleep until the Genesys On Tour event in Adelaide commences.

Make sure you say hi to Kevin le Roux who will be onsite throughout the event.

#GenesysOnTour #networking #contactcentresolutions #customerexperience #CX #genesyscloudcx

[QPC Australia @QpcAustralia]

This year, we are sponsoring GovCC - Sydney alongside our sister company Connecting Now. Meet the team and chat through the QPC Xperience that connects all your contact centre services, solutions and applications through one provider.

https://t.co/FqamKA2K3o

[QPC Australia @QpcAustralia]

FIRESIDE CHAT: Payments that glide effortlessly through Genesys Cloud CX - Watch the recording ▶️

https://t.co/dKMjMfxpAM

#Payments #GenesysCloudCX #SecurePayments #InstantPayments #CustomerExperience #DigitalPayments #CX #mobilepayments

[QPC Australia @QpcAustralia]

We teamed up with Sportsbet during their Hack Day 2023 in the spirit of innovation and collaboration. The goal? To create an AI-driven solution that ensures the Right Answer from the Right Agent at the Right Time. 🎯

https://t.co/DXLjGvvc2y

[QPC Australia @QpcAustralia]

Our monthly newsletter has just been released.
Are you on our mailing list?
Want to read the latest news on our customers, partners, the team and upcoming events? YES! Then, subscribe to our newsletter for monthly updates.

https://t.co/GMPMiA6fMk

[QPC Australia @QpcAustralia]

Genesys is a strategic and key QPC partner, so we are thrilled to support their upcoming #genesysontour events in Adelaide and Perth.

We have some customer pass discounts available, so please get in touch with Kevin Le Roux if you are planning to attend.

[QPC Australia @QpcAustralia]

SootheYourCXHeadaches: Outsource your customer experience journey planning and operations to QPC Australia and get back precious time to focus on your primary business activities!

Find out more here https://t.co/cUtpnio0MC

[QPC Australia @QpcAustralia]

We're thrilled to announce that QPC Australia is a proud sponsor of #GovCC, the event that brings together leaders in government contact centre technology. We look forward to seeing you there.

https://t.co/0fUTNn7yDL

[QPC Australia @QpcAustralia]

#ML, #AI, and #GenerativeAI have great potential when it comes to transforming contact centres. In this article, we explore the different ways these technologies can be used and how they are applicable to contact centre software and applications.

https://t.co/APb9tsz9iR

[QPC Australia @QpcAustralia]

@Genesys launched new enhancements to knowledge management, security, and a re-categorisation of release notes this August! Read all about them in our blog: https://t.co/FZKubjgnw3

[QPC Australia @QpcAustralia]

📣 TEAM MEMBER SPOTLIGHT 📣

Josh Civitareale recently joined QPC Australia as a Solutions Engineer. A specialist in Genesys Cloud, he has a strong focus on driving customer growth and leveraging his expertise in technology to deliver outstanding results.

[QPC Australia @QpcAustralia]

Last week, we held an exclusive fireside chat with Shaun Dobbin CEO at Glider If you missed the session, we will release the recording shortly. Stay tuned!

#contactcentrepayments
#pcicompliance
#agentassistedpayments
#genesyscloudcx

[QPC Australia @QpcAustralia]

Our blog on Genesys G-Summit 2023 is now live with some great photos from the event and our customer dinner.

Thank you to everyone who made this such a great event, and we look forward to returning next year.

https://t.co/APlVV0FH7Y

[QPC Australia @QpcAustralia]

We're excited to announce that QPC Australia has been recognised for our exceptional work with the Department of Premier and Cabinet. This recognition has led to our nomination for the prestigious Tasmanian ICT Award for Best ICT Partnership 2023.
#QPCAustralia #AgentEngagement