Customer Care Unit

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Isaac Wangila @IsaacWangila12]

@KenyaPower_Care The recent app is not giving us the current bill every time you're told you've zero balance

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Elveenah @Elvinahseer]

@KenyaPower_Care I paid my first electricity bill on the 29th june using my debit card and it wasn’t réflected . I’ve been charged again with the same bill used mpesa and didn’t reflect either . Made the 3rd payment and it hasn’t still reflected . My account number is 28682025

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[laamour budeng @msndege]

@KenyaPower_Care No security lights along mara inn line jamboni annex uasin Gishu

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Rigz @KinyanjuiMarigi]

Aye @KenyaPower_Care stima zilifika kwetu but hazijawai ingia kwa nyumba apparently juu meter haipatikani. Its been about or more than a year. Kwani nyi mnado???

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Nontunzi @Nania2020]

@KenyaPower_Care mnaanua stima saizi Kwanini?

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Hamwekesa @hamphrey_wekesa]

@KenyaPower_Care hello we don't have power in Muthiga Wambaa roadbsince morning. Kindly do something.
Meter number 37171540422.

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences caused, please share your meter number, nearest landmark and phone number for support, thanks.

[Jäy @jasonibara]

@KenyaPower_Care Kindly check DM

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[wilfred nyoike @nyoikem]

@KPLC_HelpTeam
Good evening, we are a experiencing power blackout since yesterday. Your assistance is needed ASAP.

Account number 125526416

Cc: @KenyaPower_Care @KenyaPower

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[b...igman @psychejohnjey]

@KenyaPower_Care Hi , we have had a blackout in Uthiru muthua since 8.00 am today mtr 37150647271 can you fix the issue tafadhali

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Samson @Samnjugush8]

@KenyaPower_Care No power in Muthiga area near St Peters Orthopedic hospita since morning. No maintenance was scheduled for today. Sort this out. Meter number is 14468605085

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Sir~Fisher @SirFisher53]

@KenyaPower_Care Hi @KenyaPower_Care , we don't have electricity in Uthiru since 9am! All of Uthiru and Mariquini,

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Emmanuel @Emmanuel1736763]

@KenyaPower_Care Kinoo you have decided we sleep in darkness again??

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Nonny @_judyalice_]

@KenyaPower_Care When should we expect power back in Muthiga? since it's now 6pm and the lights are not back

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Joan Langat @JJoanlangat]

@KenyaPower_Care @JakiNthambi We still dont have lights in Uthiru! Since morning! @KenyaPower_Care what the helly!?

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Redemptor @Redempt35040095]

@KenyaPower_Care please restore power it is past 5pm in kinoo

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[mmchuba @mmuchuba]

@KenyaPower_Care please restore power ac 37156213623

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Biam @didy92939476]

@KenyaPower_Care Hello we don’t have power in Loresho from 345pm.
Account number 107233603
Loresho shopping center near loresho police station

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Antony Chonjo @tonychonjo]

@KenyaPower_Care
We as residents of Weteithie, next to the superhighway we have been in darkness from Saturday last week. No resolution so far? Kindly sort us out.

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Anthony.M @anthony08544175]

@KenyaPower_Care ,@KenyaPower check your DM on the reported power incident.

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[DK @Davids_Karanja]

. @KenyaPower_Care no power in Uthiru